Alex John Kamamba

· To provide ERM Leadership with NMB Branch operations to safe guard and secure services to clients at a minimum risk exposure

· Ensure adequate support, control and leadership is offered to all branches at all times in order to ensure smooth running of branch operations

· Spearhead holistic digestion for all branch audit reports by internal auditors, external auditors and BOT bank examiners by analyzing the findings into People, Process and System and ensuring the root causes are identified and closed by respective Branch Managements and/or respective support departments at HO

· Set strategic direction for Branch Control and Quality Assurance function and create an enabling environment for the Branch Network from a people, risk, cost and service perspective.

· Drive relationship with the Fraud unit to understand the causes and culprits of fraud, gain advice, and/or participate in Management decisions on the best way possible to handle and avoid recurrence of such fraud incidences.

· Manage compliance levels of branch operations to internal and regulatory requirements

· Institute desired controls, such as checks and balances, on various operations/processes especially those perceived as higher risk.

· Oversee the co-ordination and execution of periodic testing of control practices surrounding various bank operations through reviews, and challenging and approval of plans, scope, reports and courses of action.

· Initiate or advise process owners in developing, reviewing and implementing process manuals (policy documents and procedure manuals/user guides)

· Empower Manager Control and Quality Assurance and the and the whole first line of defense team to act as a think tank for advising the management team on operation improvement aspects and cost saving initiatives within branch operations excellence.

· Participate in strategic project decisions, especially for bank-wide projects affecting branch operations.

· Support in the drafting of formal communication and /or documentation to address or meet operational demands falling under the attention of Head of branch Network

· Own and execute all branch operational actions from RCC and

· To provide ERM Leadership with NMB Branch operations to safe guard and secure services to clients at a minimum risk exposure

· Ensure adequate support, control and leadership is offered to all branches at all times in order to ensure smooth running of branch operations

· Spearhead holistic digestion for all branch audit reports by internal auditors, external auditors and BOT bank examiners by analyzing the findings into People, Process and System and ensuring the root causes are identified and closed by respective Branch Managements and/or respective support departments at HO

· Set strategic direction for Branch Control and Quality Assurance function and create an enabling environment for the Branch Network from a people, risk, cost and service perspective.

· Drive relationship with the Fraud unit to understand the causes and culprits of fraud, gain advice, and/or participate in Management decisions on the best way possible to handle and avoid recurrence of such fraud incidences.

· Manage compliance levels of branch operations to internal and regulatory requirements

· Institute desired controls, such as checks and balances, on various operations/processes especially those perceived as higher risk.

· Oversee the co-ordination and execution of periodic testing of control practices surrounding various bank operations through reviews, and challenging and approval of plans, scope, reports and courses of action.

· Initiate or advise process owners in developing, reviewing and implementing process manuals (policy documents and procedure manuals/user guides)

· Empower Manager Control and Quality Assurance and the and the whole first line of defense team to act as a think tank for advising the management team on operation improvement aspects and cost saving initiatives within branch operations excellence.

· Participate in strategic project decisions, especially for bank-wide projects affecting branch operations.

· Support in the drafting of formal communication and /or documentation to address or meet operational demands falling under the attention of Head of branch Network

· Own and execute all branch operational actions from RCC and

To analyze existing location-based channels and new alternatives or options to propose ideas to increase revenue, reduce cost and further expansion of network, including potential operations and resulting resources requirement or conditions for network expansion.

To drive implementation and administration of Enterprise Risk Management functions within Branch Operations as a first line of control by ensuring effective risk-control awareness and practice amongst branch operations staff

To drive implementation and administration of Enterprise Risk Management functions within Branch Operations as a first line of control by ensuring effective risk-control awareness and practice amongst branch operations staff

Ensuring that the NMB branch operations complies with all applicable legal, regulatory and operational risk requirements to minimize the risks which may result from noncompliance to operational policies and procedures. By supporting the Branch Back Office Manager, to serve as principal custodians of effective and efficiently designed and implemented controls and operational risk activities.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Assurance and Enterprise risk Management
 Strategy and operations
 Facilitation of organizational development
 Managing grants making process
 Management consulting

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.