ALEX ERNEST MDOE
Dar Es Salaam,02
Summary
Results-driven Specialist with experience in financial services, credit and collections management, and customer relationship handling. Strong track record in resolving client issues, guiding customers, conducting reconciliations, and ensuring seamless service delivery. Skilled in workflow optimization, team coordination, and implementing clientfocused solutions.
Overview
12
12
years of professional experience
Work History
Zonal Recovery Officer
Bayport Financial Services
01.2018 - Current
- Work closely with clients to resolve issues related to payroll drop-offs and ensure service continuity.
- Conduct monthly investigations and provide direct client support.
- Perform reconciliations and verify payments including bank slips, transfers, and receipts.
- Handle customer complaints, disputes, and queries promptly.
- Provide guidance to clients on recovery processes and payment arrangements.
- Coordinate with internal teams and external institutions for client support.
- Train and support Field Collection Agents for enhanced client service.
- Maintain strong client relationships while managing sensitive financial matters.
Key Account Officer
Bayport Financial Services
03.2016 - 01.2018
- Served as main contact for key clients, ensuring effective communication and timely responses.
- Strengthened customer relationships by identifying client needs and recommending solutions.
- Supported clients with product usage, account issues, and follow-ups.
- Coordinated internally to resolve service challenges.
- Monitored account performance to maintain client satisfaction.
Loan Officer
Support Financial Services
02.2014 - 03.2016
- Provided guidance to clients on loan products, terms, and applications.
- Collected and verified financial information for applicants.
- Built trust and rapport with clients to ensure clear communication.
- Matched client needs with suitable loan products.
Education
Bachelor of Arts - Economics
University of Dar es Salaam
01.2013
Loyola High School - History, Geography, Economics
Loyola High School
01.2010
Azania Secondary School - Mathematics, Biology, Physics, Chemistry, English, History, Civics, Kiswahili & Geography
Azania Secondary School
01.2007
Skills
- Customer Relationship Management
- Operations & Service Support
- Reconciliations & Reporting
- Product Troubleshooting & Issue Escalation
- Customer Training & Onboarding
- Complaint Management & SLA Monitoring
- Documentation & Database Updates
- Problem Solving & Analytical Skills
- Cross-functional Coordination
- MS Office Suite
Timeline
Zonal Recovery Officer
Bayport Financial Services
01.2018 - Current
Key Account Officer
Bayport Financial Services
03.2016 - 01.2018
Loan Officer
Support Financial Services
02.2014 - 03.2016
Bachelor of Arts - Economics
University of Dar es Salaam
Loyola High School - History, Geography, Economics
Loyola High School
Azania Secondary School - Mathematics, Biology, Physics, Chemistry, English, History, Civics, Kiswahili & Geography
Azania Secondary School