Alex Emmanuel
Arusha
Summary
Resourceful Lead Field Guide with proven ability to complete tasks efficiently and productively. Specialized in wilderness first aid, group management, and navigational skills which are critical for success in this role. Excel in communication, leadership, and problem-solving, ensuring safe and engaging outdoor experiences for all participants. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2025
2025
years of professional experience
Work History
Lead Field Guide
Singita Grumeti Sasakwa
Serengeti
01.2023 - Current
- Lead guided tours of local wildlife and nature areas, providing educational information to visitors.
- Ensured the safety of all tour participants by following established procedures for hazardous conditions or emergency situations.
- Assisted with maintenance of trails, campgrounds, and other facilities in assigned areas.
- Provided first aid assistance as needed during field trips.
- Maintained accurate records of daily activities, including attendance logs and incident reports.
- Developed training materials for new Field Guides on topics such as trail etiquette, environmental stewardship, and animal behavior.
- Researched local flora, fauna, geography, geology, history, and culture related to assigned area in order to provide more comprehensive tours for visitors.
- Transported tour participants to activities or tour sites.
Driver Guide at African Enviroment Ltd
African environment ltd
Arusha
10.2021 - 05.2022
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Delivered packages to customers in a timely and efficient manner.
Freelancer Tour Guide
Arusha
Arusha
06.2021 - 01.2022
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 30 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Managed bookings, reservations and payments for tours.
- Conducted research on new destinations or attractions to add to the existing itinerary.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Monitored visitor numbers during each tour session to ensure compliance with COVID-19 regulations.
- Developed relationships with vendors such as hotels, restaurants and transportation providers in order to secure discounts for customers.
- Assisted customers in making travel arrangements such as hotel accommodations or car rentals.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Developed guest relationships to achieve high level of satisfaction.
- Educated and shared natural, geological and cultural history through story-telling.
- Planned itineraries in accordance with weather forecasts and length of each tour.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Showed audiovisual presentations and explained establishment processes and operations at tour sites.
Restaurant Manager
Arusha hotel by Sheraton hotel
Arusha
01.2021 - 09.2021
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
Field Guide at Tarangire Tree Top
Elewana Africa Ltd
Arusha
- Assisted visitors with directions and general information about the area.
- Greeted guests upon arrival and provided them with necessary safety instructions.
- Developed guest relationships to achieve high level of satisfaction.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Planned itineraries in accordance with weather forecasts and length of each tour.
- Educated and shared natural, geological and cultural history through story-telling.
- Described tour points of interest to group members, responding to questions and inquiries.
- Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Trained new tour guides in presentation skills, customer service, and safety protocols.
Food Bevararage Manager
Elewana Africa the Monor hotel Ngorongoro
Arusha
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
Education
High School Diploma -
Mweka Wildlife College
Moshi- Tanzania 01-2014
High School Diploma -
Mringa Secondary School
Arusha11-2005
Skills
- Route Planning
- Cultural Awareness
- Navigation expertise
- Physical Fitness
- Vehicle operation
- Group management
- Problem-solving abilities
- Professionalism
- Detail orientation
- Reliability
- Travel Planning
- Interpersonal Skills
- Self Motivation
- Marketing
- Budget Management
- Customer Retention
- People Management
- Task Prioritization
- Photography
- Navigational skills
- Public Speaking
- Group Oversight
- Risk Management
- Social Media Management
- Tour coordination
- Adaptability and Flexibility
- Crisis Management
- Resourcefulness
- Tourism Development
- Project Management
- Time Management
- Problem-solving aptitude
- Customer Service
- Time management abilities
- First Aid Training
- Presentation Skills
- Adaptability
- Script Creation
- Transportation and travel
- Goal Setting
- Hospitality
- Geographical knowledge
- Written Communication
- Multitasking
Accomplishments
- I received award us best food and beverage manager at the monor hotel with Elewana Africa ltd
Timeline
Lead Field Guide
Singita Grumeti Sasakwa
01.2023 - Current
Driver Guide at African Enviroment Ltd
African environment ltd
10.2021 - 05.2022
Freelancer Tour Guide
Arusha
06.2021 - 01.2022
Restaurant Manager
Arusha hotel by Sheraton hotel
01.2021 - 09.2021
Field Guide at Tarangire Tree Top
Elewana Africa Ltd
Food Bevararage Manager
Elewana Africa the Monor hotel Ngorongoro
High School Diploma -
Mweka Wildlife College
High School Diploma -
Mringa Secondary School
Similar Profiles
Khamis WandyKhamis Wandy
Procurement supervisor at Singita Grumeti ReservesProcurement supervisor at Singita Grumeti Reserves
Jacqueline MsulaJacqueline Msula
Front of House Manager at Singita - GrumetiFront of House Manager at Singita - Grumeti
Getruda Protus SwaiGetruda Protus Swai
Syspro Operator at GRUMETI RESERVESyspro Operator at GRUMETI RESERVE