ALBERT P. MASAO
Dar es Salaam,Tanzania
Summary
- Seasoned NOC Engineer with knack for solving complex network issues and enhancing system performance. Boosted network uptime by implementing proactive monitoring and swift troubleshooting. Known for streamlining processes and fostering seamless communication between departments.
- Adaptable professional with strong aptitude for troubleshooting and network management. Combines analytical thinking and problem-solving skills to monitor and maintain network systems. Aims to enhance operational efficiency and ensure seamless network performance.
- Experienced professional with focus on Network Operations Centre (NOC) engineering. Capable of ensuring network reliability and performance through proactive monitoring and troubleshooting. Skilled in employing advanced networking tools and protocols to swiftly resolve issues and enhance system uptime.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
NOC Engineer
Habari Node
Arusha
10.2024 - 03.2025
- The day-to-day NOC operations to assist in ensuring that customers networks are properly setup and that Habari's services work seamlessly with existing customer IT infrastructure
- Responsible for incident management, alerts/events management, configuration management, network performance, network status and data including real time capacity and availability for the NOC Managed Monitoring as a Service NMS for customers who opt- in
- Taking ownership of escalated customer issues reported and seeing problems through to complete resolution
- Ensure you follow the standard operating procedures for proper escalation of unresolved issues to the appropriate internal teams
- Walk customers through problem-solving process and follow up with clients to ensure their systems and services are fully functional after troubleshooting
- Document technical knowledge in the form of notes and manuals to form a knowledge base to aid and up skill team members to handle the bulk of escalated issues at their level
- Assist the sales team in answering requests for quotations / information, bids, proposals, solution descriptions and statements of work
- Liaise with the rest of the Network Engineering team to ensure that the proposed designs for both core infrastructure and customer solutions complements the core IP network
- Act as the customer support 2nd and 3rd Level escalation point
Technical Operation Support (Field Engineer)
Radio Maria
Dar es Salaam
10.2021 - 10.2024
- Maintained internal and external network communications and site networks
- Full Participation in the ongoing Radio Maria expansion project
- Installed new Digital Broadcasting studio
- Responded to inquiries and provided technical assistance over phone and person
- Diagnosed and troubleshot hardware, software and network issues
- Researched and identified solutions to technical problems
- Configured hardware, devices, and software to set up work stations for employees
- Maintained servers and systems to keep networks fully operational during periods
Technical Support Volunteer
Radio Maria
Dar es Salaam
01.2020 - 12.2021
- Full Participation in the ongoing Radio Maria expansion project
- Diagnosed and troubleshot hardware, software and network issues
- Researched and identified solutions to technical problems
- Configured hardware, devices, and software to set up work stations for employees
Installation Participant
Dodoma
01.2017 - 12.2019
- Company Overview: University of Dodoma Telecommunication and Network Department
- Successfully participated in installation of HUAWEI local area network in various minister's offices at Dodoma
- This was a part of transferring government offices from Dar es Salaam to Dodoma under the supervision university of Dodoma Telecommunication and Network Department
- University of Dodoma Telecommunication and Network Department
Industrial Practical Training
Vodacom
Dodoma
01.2018 - 12.2018
- Successfully attended Industrial Practical Training at VODACOM MSC a Dodoma
- This was for the fulfillment of the 5th Semester practical training (Bachelor Degree) under the supervision of Eng Maro
Industrial Practical Training
Tumaini Media
01.2015 - 12.2015
- Successfully attended Industrial Practical Training at TUMAINI MEDIA
- This was for the fulfillment of the 5th Semester diploma practical training (under the supervision of Dickson Kilenga)
Industrial Practical Training
Tigo
01.2014 - 12.2014
- Successfully attended Industrial Practical Training TIGO HUAWEI
- This was for the fulfillment of the 2nd Semester Diploma practical training (under the supervision of Eng Juma Juma and Michael Mazigo)
Education
bachelor of Science - Telecommunication Engineering
University of Dodoma
01.2016 - 01.2021
Diploma - Electronics and Telecommunication Engineering
St. Joseph University College of Engineering and Technology
01.2013 - 01.2016
Certificate - Secondary Education
Wazo Hill Secondary School
01.2010 - 01.2012
Skills
- Switches and routers (CISCO, HUAWEI, Mikrotik)
- Analysis
- LAN and WAN
- Troubleshooting
- Deployment
- IT project coordination
- Able to work shifts
- TCP and IP knowledge
- VMware software experience
- Digital
- Wireless Networks
- Rigger
- Hardware
- VoIP
- Cloud computing
- Project Management
- Leadership
- Electricity and Electrical equipment
- Automation
- NOC tools mastery
- Data centre operations
- Fibre optics understanding
- Network troubleshooting
- Performance monitoring
- IP address management
- Team player
Languages
English
Swahili
Personal Information
- Date of birth: 08/17/94
- Gender: Male
- Nationality: Tanzanian
- Marital status: Single
Custom
- Mr. Sadiki Kalula, Lecturer, Mandela University, +255 754 710 541, kalula.sadiki@gmail.com
- Mrs. Bertha Shao, Lecturer, University of Dodoma, +255 652 958 494
- Samson Paul, IT and Audio Frequency Tech, Radio Maria Tanzania, +255 786 097 647, samsonpaul201@gmail.com
Affiliations
- reading books
- learning new technologies
- swimming
- playing basketball
Accomplishments
Awarded a professionalism certificate for my dedication in the installation of a new digital broadcasting studio at Radio-Maria Tanzania.
Certification
Certificate of complition for Learn CCNA 200-301 Network Fundamentals Online.
Timeline
NOC Engineer
Habari Node
10.2024 - 03.2025
Technical Operation Support (Field Engineer)
Radio Maria
10.2021 - 10.2024
Technical Support Volunteer
Radio Maria
01.2020 - 12.2021
Industrial Practical Training
Vodacom
01.2018 - 12.2018
Installation Participant
01.2017 - 12.2019
bachelor of Science - Telecommunication Engineering
University of Dodoma
01.2016 - 01.2021
Industrial Practical Training
Tumaini Media
01.2015 - 12.2015
Industrial Practical Training
Tigo
01.2014 - 12.2014
Diploma - Electronics and Telecommunication Engineering
St. Joseph University College of Engineering and Technology
01.2013 - 01.2016
Certificate - Secondary Education
Wazo Hill Secondary School
01.2010 - 01.2012
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