ALBERT MARTIN
Arusha
Summary
Dedicated and organized Operations Manager with over 8 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
8
8
years of professional experience
Work History
Operations Manager
Miracle Experience Tanzania
Arusha
03.2021 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and operational reports to supervisors.
Quality Control Manager
Tortilis Camps Tanzania
Arusha
06.2016 - 03.2019
- Developed and implemented Quality Control policies and procedures.
- Monitored Services standards and conducted quality assurance tests.
- Reviewed customer complaints and took corrective action when necessary.
- Investigated root causes of non-conformance issues and proposed solutions.
- Trained staff on quality control principles, techniques, and processes.
- Maintained records of test results, inspection findings, and corrective actions taken.
- Prepared detailed reports on quality performance metrics for management review.
- Provided guidance on regulatory requirements related to Quality Control activities.
- Ensured that all process changes were documented properly in accordance with company policy.
- Identified potential risks associated with product development processes and provided recommendations for mitigation strategies.
- Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
- Evaluated vendor performance against established criteria to ensure adherence to contractual obligations.
Education
Associate of Science - Online Marketing
Google
Online01-2020
Bachelor of Science - Hospitality And Tourism Management
Tumaini University
Kilimanjaro Tanzania11-2015
Skills
- Process Improvement
- Labor Relations
- Marketing
- Production
- Health and safety compliance
- Document Control
- Performance reporting
- Inventory Management
- Logistics Oversight
- Workflow Optimization
- Maintenance Planning
- Incidents management
- Customer Service
- Maintaining Compliance
- Microsoft Office expertise
- Solutions Development
- Systems implementation
- Assignment Delegation
- Operations Monitoring
- Invoice Processing
- Client Relations
- Schedule Management
- Process Improvements
- Strategic Planning
- Report Generation
Languages
Swahili
First Language
English
Proficient
C2
Timeline
Operations Manager
Miracle Experience Tanzania
03.2021 - Current
Quality Control Manager
Tortilis Camps Tanzania
06.2016 - 03.2019
Associate of Science - Online Marketing
Google
Bachelor of Science - Hospitality And Tourism Management
Tumaini University
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