Aivan Mwesigwa Kyizi
Kyela
Summary
- Self-motivated relationship officer with several years of experience delivering exceptional client support in industry. Known for building cross-functional partnerships to develop innovative solutions to client issues. Exceptional leadership and collaboration skills.
- Service-oriented Relationship Officer dedicated to driving new business by presenting valuable solutions to client needs. Competitive and intelligent to identify and secure new accounts.
- Reliable Relationship Officer with background in managing diverse client relationships, fostering partnerships, and driving customer satisfaction. Strong skills in strategic planning, problem-solving, and communication honed from previous roles. Known for cultivating productive relationships and making significant contribution to business growth through proactive relationship management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relationship Officer
CRDB Bank Plc
Mbeya, Tanzania
10.2016 - Current
- Researched market trends and competitor activity to identify potential areas for growth and expansion.
- Advanced competitive awareness of market trends, products, practices, and local rates through extensive market research.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Organized promotional campaigns targeted at increasing awareness about specific products and services among customers.
- Monitored account activity for signs of suspicious transactions or activities that could pose a risk to the organization's security protocols.
- Drafted proposals for potential new business opportunities, providing clear explanations of the benefits offered by each product or service.
- Collaborated with internal teams to create customized financial solutions for clients.
- Conducted risk assessments for client portfolios, recommending strategies to mitigate potential losses.
- Ensuring quality SME and Microfinance loan portfolio growth, and reducing PAR and NPL at an acceptable level.
- This includes recruiting new customers and retaining the existing ones.
- Post-disbursement loan monitoring, administration, and quality management.
- Cross sale of all bank products – Simbanking, SimAccount, Internet Banking, Xpronet, Agent Banking products, All Insurance Products, all Deposit Products, Loan products (Personal loan, MSE loan, SME Loan, and Mortgage Loans), FX, Transfer, etc.
- Provided financial advice to clients based on their needs and goals.
- Conducted regular reviews of existing client relationships to ensure the highest level of service was provided.
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Collaborated with internal teams such as marketing, sales, operations, risk management and compliance to maximize customer satisfaction levels.
- Developed strategies for enhancing customer loyalty through improved engagement initiatives.
- Ensured all regulatory requirements were met when dealing with clients' investments and transactions.
- Developed training materials for staff members on topics related to relationship management.
Accountant
Msasa Investment Company Ltd
Mbeya, Tanzania
06.2015 - 06.2016
- Posting of all primary data in the respective journals, cashiering, maintaining petty cash journals, responsible for banking of all cheques, ensures that all invoices are properly recorded and filed after payments.
- Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting, and other tax requirements. Analyze business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Analyzed financial data to identify discrepancies or trends.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
Credit Control & Collection Executive
MFI Document Solutions limited
DAR ES SALAAM, TANZANIA
11.2014 - 05.2015
- Collection of regular payments, debts, VAT certificates, and coordinating with the accounts department on posting them to the corresponding invoice.
- Locate and notify customers for overdue payments through written notice, regular follow-up and updates from the customers, sales executives, and account managers directly or over phone or written correspondence.
- Developing a strong relationship between the company and the customer for leasing business and maintaining a good system for all existing leasing client details for further references.
- Negotiated payment arrangements with customers in order to settle past due accounts.
- Researched and identified delinquent accounts for collection efforts.
- Interacted with customers through phone calls, emails, or letters to collect payments.
- Ensured compliance of collection activities with applicable federal and state laws.
- Monitored performance metrics such as days sales outstanding and net bad debt write-offs.
- Assisted in developing policies and procedures related to collections activities.
- Provided feedback about customer service issues that may be impacting payment behaviors.
- Developed relationships with clients in order to facilitate prompt resolution of overdue accounts.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Initiated legal action against customers who failed to honor their commitments or refused payment negotiations.
Banking Trainee-Field Practical
CRDB Bank Plc
Singida, Tanzania
07.2012 - 09.2012
- Participated in opening customers' accounts, responding to customers' questions, working as a team member on the Credit and Lending Department, preparation of Bank Reconciliation statement, receiving cheques from customers, verifying the validity of cheques, and paying.
- Identified customer needs and matched them with appropriate banking products.
- Provided guidance on loan documentation, including preparing loan applications and supporting documents.
- Developed relationships with internal departments such as Operations and Compliance teams.
- Complied with all applicable laws, regulations, policies and procedures when processing transactions or providing services to clients.
- Maintained accurate records of customer activity including deposits, withdrawals and transfers.
- Prepared weekly performance reports summarizing key metrics such as sales volume, average transaction size .
Trainee
Practical training, Ministry of Agriculture
DAR ES SALAAM, TANZANIA
07.2011 - 09.2011
- Preparation of payment voucher, cheques, payroll, posting of daily transactions in their respective accounts, stock taking, and verification of non-current assets.
- Provided support to existing staff on various tasks and duties.
- Developed materials, such as handouts, job aids, presentations, and other resources for use in trainings.
- Identified areas where additional or refresher training is needed for employees.
- Resolved any issues that arose during the course of a training session.
- Assessed overall quality of the training program by evaluating participant feedback.
Education
Certificate of Proficieny in Bankassurance - Insurance and Risk Management
Institute of Finance Management (IFM)
DAR ES SALAAM02.2021
Bachelor of Accountancy - Accountancy
Institute of Finance Management (IFM)
DAR ES SALAAM01-2013
Advanced Certificate of Secondary Education (ACSE - Economics
Musoma Secondary School
Mara, Tanzania02.2010
Certificate of Secondary Education -
Minaki secondary school
Tanzania, Pwani10.2007
Certificate of primary Education - All Subject
Nguvumali Primary School
Tanzania, Singida10.2003
Skills
- Financial Acumen
- Marketing knowledge
- Persuasion techniques
- Relationship building and management
- Customer Relationships
- Communication skills
- Portfolio Growth
- Sales Reporting
- Relationship review process
- Client Engagement
- Financial planning processes
- Solution management
- Excellent Communication
- Customer Portfolio Management
- Product Recommendations
Interests
AWARDS AND PRISES , A certificate of leadership as General Coordinator of TAFES fellowship at institute of finance management (IFM) Dar es Salaam 2012/2013. A certificate of Leadership as vice chairman of TSCF from 2008 to 2010 at Musoma secondary school.
Interests
AWARDS AND PRISES , A certificate of leadership as General Coordinator of TAFES fellowship at institute of finance management (IFM) Dar es Salaam 2012/2013. A certificate of Leadership as vice chairman of TSCF from 2008 to 2010 at Musoma secondary school.
Languages
Swahili
First Language
English
Intermediate (B1)
B1
Accomplishments
· Bank of Tanzania ( BOT) graduate program workshop (one day)
· Basic driving Course (One month)
Certification
- IFM Tafes General Coordinator from 2010-2013
References
References available upon request.
Timeline
Relationship Officer
CRDB Bank Plc
10.2016 - Current
Accountant
Msasa Investment Company Ltd
06.2015 - 06.2016
Credit Control & Collection Executive
MFI Document Solutions limited
11.2014 - 05.2015
Banking Trainee-Field Practical
CRDB Bank Plc
07.2012 - 09.2012
Trainee
Practical training, Ministry of Agriculture
07.2011 - 09.2011
- IFM Tafes General Coordinator from 2010-2013
Certificate of Proficieny in Bankassurance - Insurance and Risk Management
Institute of Finance Management (IFM)
Bachelor of Accountancy - Accountancy
Institute of Finance Management (IFM)
Advanced Certificate of Secondary Education (ACSE - Economics
Musoma Secondary School
Certificate of Secondary Education -
Minaki secondary school
Certificate of primary Education - All Subject
Nguvumali Primary School
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