Aisha Abdul Qayyum
Arusha
Summary
Results-oriented Operations Manager with extensive experience at Cheli & Peacock Safaris Limited, renowned for cultivating strong client relationships and meticulous attention to detail. Achieved significant improvements in client satisfaction through the implementation of innovative travel solutions and streamlined logistics management, leading a dynamic team committed to excellence in delivering exceptional travel experiences.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
36
36
years of professional experience
Work History
Operations Manager
Cheli & Peacock Safaris Limited
Arusha
09.2018 - Current
- Company Overview: High-end Destination Management Company (DMC) specializing in travel experiences for high-end clients
- As an Operations Manager in a high-end Destination Management Company (DMC), my role involves overseeing and managing various aspects of the company's operations to ensure the smooth execution of travel experiences and services for high-end clients
- In a high-end DMC, attention to detail, exceptional client service, and a commitment to delivering unique and unforgettable travel experiences are paramount
- As an Operations Manager, I play a crucial role in orchestrating these efforts and ensuring the company's success in catering to the needs and desires of discerning travellers
- Provide overall leadership and direction to the operations team, ensuring that all processes and procedures are followed meticulously
- Monitor and optimize the efficiency of all operational activities to deliver exceptional services to clients
- Maintain high standards of quality and ensure that all services provided meet or exceed client expectations
- Conduct regular quality checks and audits to identify areas for improvement
- Build and maintain strong relationships with suppliers, including luxury hotels, airlines, transport providers, and activity vendors
- Oversee the creation and execution of customized travel itineraries for high-end clients
- Ensure that logistics, such as transportation, accommodation, and activities, are flawlessly coordinated
- Focus on enhancing the overall guest experience by paying meticulous attention to detail and anticipating client needs
- Address any issues or concerns promptly and professionally to ensure client satisfaction
- Develop and implement crisis management procedures to handle unforeseen challenges or emergencies effectively
- Act as a point of contact for clients and suppliers during crises, providing timely solutions
- Recruit, train, and manage a team of operations professionals, including tour coordinators, guides, and support staff
- Foster a positive work environment and encourage teamwork and excellence
- Create and manage budgets for operations, ensuring cost-effective solutions without compromising quality
- Implement and utilize advanced booking and management systems to streamline operations and enhance client communication
- Ensure compliance with all local and international regulations, including permits, licenses, and safety standards
- Stay updated on industry trends and changes in regulations that may impact operations
- Maintain direct communication with high-end clients, addressing their specific preferences and needs
- Handle client inquiries, requests, and feedback promptly and professionally
- Generate regular reports on key performance indicators (KPIs), operational efficiency, and client feedback
- Use data and insights to make informed decisions and improvements
- Identify opportunities to innovate and enhance the company's offerings to high-end clients
- Upsell additional services or experiences to maximize revenue and client satisfaction
- Promote sustainable and responsible tourism practices within the company's operations
- Collaborate with suppliers and clients to support eco-friendly initiatives
- Develop and implement emergency response plans to ensure the safety and well-being of clients in any situation
- High-end Destination Management Company (DMC) specializing in travel experiences for high-end clients
Sales & Operations Supervisor
Raha Limited (Liquid Telecom)
Arusha
02.2016 - 08.2018
- Oversee sales and operations activities, ensuring smooth workflow
- Manage a team and coordinate sales efforts
- Provide excellent customer service and support
Travel Assistant
United Nations International Criminal Tribunal for Rwanda
Arusha
10.2012 - 12.2015
- Assisted in travel arrangements for tribunal personnel
- Maintained travel records and handled logistical details
- Provided administrative support to the travel department
Procurement Assistant/Local Vendor Database Officer
United Nations International Criminal Tribunal for Rwanda
Arusha
12.2008 - 09.2012
- Managed local vendor database and procurement processes
- Prepared purchase orders and ensured compliance with UN regulations
- Handled administrative tasks related to procurement
Safari Operations Team Leader
Sokwe Asilia Group
Arusha
01.2008 - 10.2008
- Led safari operations for a tourism company
- Managed logistics and customer service
- Ensured smooth safari experiences for clients
Personal Assistant to the Head of Campus
International School Moshi - Arusha Campus
Arusha
05.2005 - 08.2007
- Provided administrative support to the head of the campus
- Handled various office tasks and communications
- Assisted in organizing school events and meetings
Administrative Assistant
American Embassy
Dar es Salaam
07.2002 - 12.2004
- Provided administrative support to embassy staff
- Managed correspondence and office functions
- Assisted in various embassy operations
Secretary to the Site Security Manager
American Embassy
Dar es Salaam
12.2000 - 07.2002
- Supported the Site Security Manager in administrative tasks
- Assisted in security-related operations
Personal Assistant to the Acting Ambassador
The Royal Embassy of Saudi Arabia
Dar es Salaam
10.1999 - 12.2000
- Provided administrative support to the Acting Ambassador
- Handled various office tasks and communications
Sales and Reservations Manager
Crystal International Limited
Tanzania
04.1998 - 03.1999
- Managed sales and reservations for airlines
- Handled customer inquiries and travel bookings
Volunteer Experience
Arusha
01.1989 - 12.1992
- Assisted with various duties, including visitor reception and administrative tasks
- Maintained operational tools for smooth school functioning
Education
Intermediate Education - A Levels
Pakistan01.1996
Secondary Education - O Levels
Arusha Meru Secondary School
Arusha, Tanzania01.1988
Primary Education -
Arusha International School
Arusha, Tanzania01.1984
Skills
- Proficient in Building Relationships
- Proficient Multitasking Ability
- Competent in Microsoft Office Software
- Precision-Driven Detail Orientation
- Leadership Development
References
Available upon request.
Languages
- English
- Kiswahili
- Urdu
Personal Information
- Date of Birth: 09/13/71
- Nationality: Tanzanian
Accomplishments
Certificates of Recognition - United Nations International Criminal Tribunal for Rwanda
Superior Honor Award - American Embassy Tanzania
References
References available upon request.
Timeline
Operations Manager
Cheli & Peacock Safaris Limited
09.2018 - Current
Sales & Operations Supervisor
Raha Limited (Liquid Telecom)
02.2016 - 08.2018
Travel Assistant
United Nations International Criminal Tribunal for Rwanda
10.2012 - 12.2015
Procurement Assistant/Local Vendor Database Officer
United Nations International Criminal Tribunal for Rwanda
12.2008 - 09.2012
Safari Operations Team Leader
Sokwe Asilia Group
01.2008 - 10.2008
Personal Assistant to the Head of Campus
International School Moshi - Arusha Campus
05.2005 - 08.2007
Administrative Assistant
American Embassy
07.2002 - 12.2004
Secretary to the Site Security Manager
American Embassy
12.2000 - 07.2002
Personal Assistant to the Acting Ambassador
The Royal Embassy of Saudi Arabia
10.1999 - 12.2000
Sales and Reservations Manager
Crystal International Limited
04.1998 - 03.1999
Volunteer Experience
01.1989 - 12.1992
Intermediate Education - A Levels
Secondary Education - O Levels
Arusha Meru Secondary School
Primary Education -
Arusha International School
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