AINAT Hamdoun
Zanzibar
Summary
Dedicated intern with strong technical support and customer service skills. Proven ability to resolve issues and enhance customer satisfaction, contributing to efficient financial transaction processes.
Overview
3
3
years of professional experience
Work History
Intern
Collins Aerospace
Zanzibar, Tanzania
2025.10 - Current
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Coordinated with technical support team to maintain and troubleshoot airport systems, ensuring operational reliability.
- Assisted engineering team with design documentation and project coordination.
- Conducted research on aerospace materials and technologies to support projects.
- Collaborated with cross-functional teams to ensure project alignment and communication.
Intern
PBZ bank
zanzibar, Tanzania
2023.07 - 2023.09
- Resolved customer issues with knowledgeable and friendly service, enhancing satisfaction.
- Delivered attentive service to customers during in-person and phone interactions.
- Recorded financial transactions and prepared statements accurately and efficiently.
Education
Bachelor's Degree - Bachelor Degree in IT And Accounting
SUZA School of Business
Chwaka2025-12
Some College (No Degree) - High School Teaching
Glorious Academy
Mpendae, ZanzibarSkills
- Technical support and customer service
- Financial transaction processing
- Data analysis and interpretation
- Problem solving and analysis
- Collaborative teamwork
Languages
English
Upper Intermediate (B2)
B2
kiswahili
Upper Intermediate (B2)
B2
Timeline
Intern
Collins Aerospace
2025.10 - Current
Intern
PBZ bank
2023.07 - 2023.09
Bachelor's Degree - Bachelor Degree in IT And Accounting
SUZA School of Business
Some College (No Degree) - High School Teaching
Glorious Academy