Aika . S . Burra

General duties:

• Contributed to a positive work environment through effective communication and teamwork among colleagues.
• Reduced errors in mail handling by meticulously double-checking addresses and postage requirements before dispatching items.
• Continuously educated self on changing postal regulations in order to provide up-to-date advice and support for customers seeking assistance.
• Handled sensitive materials according to guidelines, ensuring the privacy of customers'' personal information in correspondence.

Customer Experience Department duties:

• Handling customer boxes ensuring payments of all rental boxes are made
• Issuing invoices for payments of rental boxes.
• Solving queries on rental boxes and parcels.
• Tracking parcels to check for arrival and issuing them to customers
• Reports on weekly and monthly income from rental boxes both new and old customers.
• Selling of company products such as transportation of parcels international through Ems, beure de change, money gram, western union, virtual boxes.

Product and Services Improvement Department:

• Analyzing company products and their general growth.
• Compiling of all reports sent from branches weekly and monthly.
• Working on improving of all services given to customers.

• Preparation of correspondence to various parties as Tanroads, European Union and Nicholous O’dwyer
• Processing of invoice from suppliers for final payments
• Performing reconciliation with suppliers.
• Comparing of quotations from various suppliers
• Assist in preparation of the Interim Payment Certicate
• Managing of all stationary materials
• Attending to all visitors, questions and phone calls(Customer service)
• Dealing with suppliers, subcontractors and all other documentations regarding the Ifakara - Kidatu Road Construction project
• Worked with honesty and integrity every step of the way
• Maintained positively and poise even in stressful situations

• Selling of Vodacom shares was my main responsibility. Other responsibilities were:
• Opening different accounts for our customers.
• Engaging new and old customers in mobile baking
• Updating of dormant accounts for customers through filling the updating
  forms.
• Making daily calls to different customers on buying of the shares, updating of accounts cross
  selling different products and services of the bank such as Malengo and pure save accounts, insurance,
  loans, ATM deposits.
• All other customer services duty assigned by the bank manager.

• Ensuring maintenance of the defective coolers in the market are done by working hand in hand with the technicians.

• Report of the general coolers in the market: defective, maintained and efficient coolers.

• Participating in the marketing injecting trade.

• Participating in the promotions of various brands of both beer and spirit.

• Assisting the customer marketing team in all other task assigned by the director of marketing.

• Editing of Notes and plucking them on our website for students to access them online.
• Searching for different platforms so as we can advertise our products, example: Radio stations, Television Stations, posters, in different schools
• Customer services duties engaging with different students and teachers and letting them know on our project and its objective.