Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic
Aikande Kimaro

Aikande Kimaro

Dar Es Salaam,Tanzania

Summary

Experienced facilities professional focused on optimizing workplace environments and operational efficiency. Capable of managing facilities, coordinating maintenance, and ensuring compliance with health and safety standards. Skilled in vendor management, budget oversight, and streamlining processes to enhance productivity.

Overview

15
15
years of professional experience

Work history

Facilities administrator

ABSA BANK TANZANIA LIMITED
Dar es Salaam, Dar es Salaam Region
09.2019 - Current
  • Dealing promptly with emergency situations ensuring minimal impact on services.
  • Overhaul health and safety trainings and duties resulting in improved workplace safety.
  • Liaising with service providers to resolve technical issues, resulting in no work disruptions.
  • Facilitating smooth daily operations by purchasing necessary supplies on time.
  • Improving office efficiency by streamlining facilities management processes by oversee timely repairs whenever issue arises.
  • Managing 17 Facilities related contracts which are service contracts.
  • Managing contractors to expedite necessary repairs for all 14branches and 39 offsite ATMs.
  • Working closely with suppliers to secure cost-effective services.
  • Ensuring health and safety compliance through rigorous inspections.
  • Liaising between departments for smooth facility-related communication flow.
  • Centralizing waste management systems for better environmental sustainability.
  • Negotiating contracts with vendors, achieved significant cost savings.
  • Performing best practices and quality standards to comply with occupational health and safety procedures.
  • Supervising full-time staff to comply with policies and guidelines.
  • Managing in-country and across border travels for all staff and bank's stakeholders timely and with utmost professional manner.

CASUAL CLERK

SUMA JKT PORT SERVICE
Dar Es Salaam, TANZANIA
01.2018 - 08.2019
  • Coordinated deliveries from suppliers; ensured office was well-stocked at all times.
  • Updated company databases regularly for accurate record-keeping.
  • Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
  • Prepared documentation, ensuring all files were up-to-date and readily available.
  • Took minutes at meetings, facilitating clear communication among staff members.
  • Liaised with suppliers, enabling timely delivery of office supplies.
  • Managed appointments to facilitate efficient meeting schedules.
  • Streamlined communication for better team coordination by promptly relaying messages.
  • Sorted mail daily, ensuring prompt distribution to relevant parties.

CASUAL CLERK - REVENUE DEPARTMENT

TANZANIA PORTS AUTHORITY
Dar Es Salaam, Dar es Salaam Region
06.2013 - 10.2017
  • Updated company databases regularly for accurate record-keeping.
  • Ensured smooth operation of office equipment, reducing downtime.
  • Assisted in customer satisfaction with swift handling of inquiries and complaints.
  • Improved office efficiency by maintaining organized filing system.
  • Handled telephone calls professionally, resulting in positive customer feedback.
  • Processed invoices accurately to avoid financial discrepancies.
  • Organized travel arrangements for senior staff, guaranteeing seamless business trips.
  • Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
  • Inputted data quickly and accurately to maintain reliable records.
  • Built positive working relationships with staff and customers for helpful department support.
  • Answered phones, replied to emails and directed calls to appropriate department.
  • Gathered and registered information on database.
  • Maintained clean and organized workstation to comply with office standards.
  • Trained junior clerks in best practices and daily administration requirements.
  • Retained knowledge of products and services to provide informative customer advice.

Administrator

PARADISE EXPRESS HOTEL(TANSOMA)
Dar Es Salaam, TANZANIA
11.2011 - 04.2013
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Organized important company meetings, leading to improved communication across departments.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Processed expense reports, resulting in accurate financial records maintained consistently.
  • Sorted incoming mail promptly, reducing clutter and improving organization in workplace.
  • Increased efficiency of document retrieval with well-organized filing system.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Improved record keeping system with attention to detail and thoroughness.
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Oversaw database to maintain updated records and accuracy.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Drove company mission and values, representing organization at meetings and industry events.
  • Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
  • Scheduled meetings and travel arrangements to support C-level executives.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

Customer service officer

DHL
Dar Es Salaam, Dar es Salaam Region
12.2010 - 09.2011
  • Conducted regular follow-up calls for improved customer retention rates.
  • Streamlined information flow through organised record keeping.
  • Utilised strong communication skills for handling customer complaints effectively.
  • Improved customer satisfaction by providing prompt and efficient service.
  • Adapted quickly to product changes or updates, resulting in minimal disruption to service.
  • Liaised between customers and management for effective resolution of issues.
  • Handled multi-line phone system to facilitate timely response to inquiries.
  • Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
  • Addressed customer queries, resulting in enhanced customer confidence.
  • Collaborated closely with team members to provide seamless service experience.
  • Met daily targets by efficiently managing workload within set timelines.
  • Promoted welcoming atmosphere, leading to increased return customers.
  • Resolved conflicts quickly whilst preserving positive business relationships.
  • Delivered high-quality service with attention to detail and professionalism.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Registered customer information to maintain accurate records.
  • Responded to and summarized customer complaints and feedback.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Engaged in team-building activities to build rapport with staff.
  • Participated in meetings to discuss goals and sales target.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Resolved complaints with proactive problem-solving and analysis.
  • Offered detailed product and service advice based on customer needs.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Implemented customer follow up to uphold service standards.

Education

BACHELOR OF ACCOUNTACY - ACCOUNTACY

TANZANIA INSTITUTE OF ACCOUNTACY
Dar es Salaam, Dar es Salaam Region
/2015 - /2017

DIPLOMA IN BANKING AND FINANCE - BANKING AND FINANCE

INSTITUTE OF FINANCE MANAGEMENT
Dar es Salaam, Dar es Salaam Region
/2011 - /2014

CERTIFICATE OF BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION

MZUMBE UNIVERSITY
Morogoro
/2010 - /2011

CSEE - ORDINARY SECONDARY LEVEL

ST MARIA GORETI SECONDARY SCHOOL
Moshi, Kilimanjaro
/2004 - /2007

Skills


  • Facility maintenance knowledge
  • MS office suite proficiency
  • Fire safety protocols
  • Engaging leadership style
  • Facilities management
  • Occupational health and safety compliance

Accomplishments

  • Introduced Dada Afya forum which has been giving facilities and safety updates to staff throughout the bank
  • Introduce a Log Book for all branches to login there issues for easier tracking and timely closure with SLA Countdown.
  • In 2024 we received a Green rate on the OHS check throughout the bank.


Timeline

Facilities administrator

ABSA BANK TANZANIA LIMITED
09.2019 - Current

CASUAL CLERK

SUMA JKT PORT SERVICE
01.2018 - 08.2019

CASUAL CLERK - REVENUE DEPARTMENT

TANZANIA PORTS AUTHORITY
06.2013 - 10.2017

Administrator

PARADISE EXPRESS HOTEL(TANSOMA)
11.2011 - 04.2013

Customer service officer

DHL
12.2010 - 09.2011

BACHELOR OF ACCOUNTACY - ACCOUNTACY

TANZANIA INSTITUTE OF ACCOUNTACY
/2015 - /2017

DIPLOMA IN BANKING AND FINANCE - BANKING AND FINANCE

INSTITUTE OF FINANCE MANAGEMENT
/2011 - /2014

CERTIFICATE OF BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION

MZUMBE UNIVERSITY
/2010 - /2011

CSEE - ORDINARY SECONDARY LEVEL

ST MARIA GORETI SECONDARY SCHOOL
/2004 - /2007

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Aikande Kimaro