Aika John Meena
Arusha
Summary
Accomplished Customer Service Executive at Sunking Company, adept in professional communication and proficient in Microsoft Office Suite. Demonstrated excellence by leading as a QA Ambassador, achieving an outstanding appraisal rating, and enhancing customer satisfaction through strategic improvements. Skilled in HR functions and data management, showcasing a strong blend of analytical and interpersonal abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Sunking Company
11.2022 - Current
- Managing customer interactions, providing information about company products, and services.
- Addressing and resolving customer inquiries and complaints via phone, email, and chat.
- Documenting customer interactions and tracking follow-ups to ensure satisfaction
- Collaborating with internal teams to enhance customer experience, and resolve issues.
- Sourcing and developing client referrals to build business relationships.
- Monitoring and improving operational procedures to ensure compliance with company policies.
- Supporting HR functions, including employee engagement, performance tracking, and training coordination.
- Successfully led my team as a QA Ambassador from 2024 to date.
- Completed the Process Deliver Champions Program (PDCP).
- Achieved an outstanding appraisal rating for the financial year 2023-2024.
- Actively participated in multiple company training sessions.
- Drafted and presented an installation project to management.
Education
Diploma - Procurement and Logistics
University of Dodoma
Tanzania08.2020
Advanced Certificate - Secondary Education
Moshi Secondary School
05.2017
Certificate - Secondary Education
Ngiresi Secondary School
10.2014
Skills
- Effective and professional communication
- Strong attention to detail and accuracy
- Ability to work in fast-paced environments
- Multi-tasking and time management
- HR data management and employee relations
- Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficiency in STATA
- Proficiency in SPSS
- Confidential handling of office information
- Strong teamwork and independent work abilities
- Recruitment and training coordination
- Performance monitoring and evaluation
Certification
I hereby certify that the information provided in this document accurately represents my qualifications, skills, and experience.
Languages
- English, Fluent in reading and writing
- Swahili, Native proficiency
Professionalreferences
Ms. Jacqueline Mchau, Team Manager, Sunking Company, +255 757 637 599, jacqueline.mchau@sunking.com
Timeline
Customer Service Executive
Sunking Company
11.2022 - Current
I hereby certify that the information provided in this document accurately represents my qualifications, skills, and experience.
Diploma - Procurement and Logistics
University of Dodoma
Advanced Certificate - Secondary Education
Moshi Secondary School
Certificate - Secondary Education
Ngiresi Secondary School
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