AHMED YUSUPH KWEKA
Dar es Salaam,TANZANIA
Summary
Results-oriented Operations Officer with extensive experience in compliance and customer service. Optimized workflows and enhanced team performance to drive operational success. Developed strategic programs and fostered client relationships, ensuring effective service delivery in high-pressure environments.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Operations Officer
Tanzania Airport Authority
DarEsSalaam, Tanzania
03.2024 - 12.2024
- Coordinated high-level logistics for Heads of State and VIPs, ensuring seamless airport transitions
- Coordinated daily operations to ensure efficient workflow at airport facilities.
- Assisted in implementing safety protocols, enhancing compliance with aviation regulations.
- Monitored airport systems and reported malfunctions or irregularities to ensure operational integrity.
Operation Manager & Educator
SonTa Foundation
Arusha, Tanzania
11.2021 - 12.2022
- Managed budget to effectively support foundation initiatives and programs, ensuring alignment with organizational goals.
- Resource Allocation: Conducted strategic research to optimize budget and resource distribution.
- Developed and implemented international volunteer programs and youth development projects to enhance community engagement.
- Organized motivational events for staff and coordinated accommodation logistics for international guests.
- • Basic English Language Teaching
Sales Officer
AG ENERGY
DarEsSalaam, Tanzania
09.2020 - 03.2021
- Conducted product presentations to educate customers on energy solutions.
- Built strong client relationships to identify and address specific energy needs.
- Managed customer queries and inventory, collaborating with marketing to enhance sales initiatives.
- Prepared detailed daily and monthly sales reports to support management decision-making.
Customer Service Experience
AIRTEL
DarEsSalaam, Tanzania
02.2020 - 06.2020
- Compliance: Managed KYC (Know Your Customer) support and biometric registration for a diverse local and international client base.
- Collected and analyzed customer feedback data to enhance customer service experience.
- Validated Airtel Money dealer contracts while managing high-volume data entry effectively.
- Managed call center operations, ensuring prompt resolution of customer inquiries.
Education
Certificate In Basic Airport Operations - Basic Airport Operations
Tanzania Civil Aviation Authority
02.2024 - 04.2024
Bachelor of Arts - Development Studies
University of DarEsSalaam
DarEsSalaam, Tanzania 11.2016 - 10.2019
Alpha High School
DarEsSalaam, TanzaniaSkills
- Communication
- Customer service
- Multitasking
- Teamwork
- Direct sales
Languages
English
Advanced (C1)
C1
Swahili
Proficient (C2)
C2
References
References available upon request.
Timeline
Operations Officer
Tanzania Airport Authority
03.2024 - 12.2024
Certificate In Basic Airport Operations - Basic Airport Operations
Tanzania Civil Aviation Authority
02.2024 - 04.2024
Operation Manager & Educator
SonTa Foundation
11.2021 - 12.2022
Sales Officer
AG ENERGY
09.2020 - 03.2021
Customer Service Experience
AIRTEL
02.2020 - 06.2020
Bachelor of Arts - Development Studies
University of DarEsSalaam
11.2016 - 10.2019
Alpha High School