Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Additional Information
Timeline
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AHMED LYAKU

AHMED LYAKU

IT AND LOGISTICS
DAR ES SALAAM

Summary

Accomplished Documentation Manager offering ten years of experience in documentantion setting. Successful leading high-performing teams and partners to sustain product vision, roadmap and business goals. Exceptional technical expertise to effectively understand and translate technical information for both technical and nontechnical audiences. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized simultaneous office functions and direct administrative personnel to meet needs of logistics professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Precise Office Administrator with ten years of experience. Expert in Software and tally protocols with training in software. Distinguished history of decreasing office spending while increasing functionality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Information technology position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience
13
13
years of post-secondary education
1
1
Language

Work History

Documentation Officer and IT Assistant

Econ Consult & Trading Co. Ltd
Dar es Salaam
01.2004 - 12.2018
  • Documentation Officer and IT Assistant at Econ Consult & Trading Co
  • Ltd
  • Contributed to better decision-making processes with thorough research reports that informed executive strategies on key issues facing the organization.
  • Boosted customer satisfaction with clear and concise user manuals, simplifying product use for clients.
  • Optimized document storage space by regularly purging outdated or unnecessary files, maintaining a clean and organized system for ease of use.
  • Reduced document retrieval time by developing an efficient file-naming convention and organizational structure.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Operation Support Officer

Old Driver International Logistics Freight Forward
Dar Es Salaam
01.2022 - 06.2023
  • Collected, arranged, and input information into database system.
  • Developed and updated tracking spreadsheets using Program.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Motivated and trained employees to maximize team productivity.
  • Tracked and analyzed reports to determine needed improvements.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.

Data Clerk

Datavision International Ltd.
Dar es Salaam
04.2000 - 05.2001
  • Data Clerk on EMIS
  • Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Contributed to cost savings through efficient use of resources during high-volume periods such as year-end reporting.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.
  • Checked for accuracy by verifying data and records.

Data Clerk

Datavision International Ltd.
Dar es Salaam
01.2002 - 01.2003
  • Data Clerk on NHIF Project

Documentation Clerk and IT Assistant

Fleras Company Ltd
Dar es Salaam
01.2003 - 01.2004
  • Documentation Clerk and IT Assistant at Fleras Company Ltd
  • Reduced errors by implementing standardized templates for common documents used across departments.
  • Developed a comprehensive tracking system that allowed for quick retrieval of essential records during time-sensitive situations.
  • Enhanced documentation accuracy by thoroughly reviewing and verifying data in records.
  • Provided expert guidance on documentation standards, helping colleagues across departments maintain high-quality work products.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Developed user-friendly IT solutions for improved staff productivity.
  • Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
  • Identified areas of weakness and recommended or implemented process improvements.

Education

PRIMARY CERTIFICATE - Primary Education

BUNGO PRIMARY SCHOOL
MOROGORO TOWN
01.1988 - 12.1995

Diploma - Information Technology

Learn IT
Dar Es Salaam
01.2014 - 01.2015

ORDINARY LEVEL CERTIFICATE - Secondary Education

JAMHURI SEC SCHOOL
DODOMA TOWN
01.1995 - 09.1998

Skills

Business administration

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Interests

Football

Reading

Movies

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Additional Information

REFERENCES

  • ELIAKIM MROPE - SALES MANAGER +255 718118800
  • DR. IJUMAA MKWAZU + 255 713 686476
  • DR. ELIAN NESTORY +255 620 336022

Timeline

Operation Support Officer

Old Driver International Logistics Freight Forward
01.2022 - 06.2023

Diploma - Information Technology

Learn IT
01.2014 - 01.2015

Documentation Officer and IT Assistant

Econ Consult & Trading Co. Ltd
01.2004 - 12.2018

Documentation Clerk and IT Assistant

Fleras Company Ltd
01.2003 - 01.2004

Data Clerk

Datavision International Ltd.
01.2002 - 01.2003

Data Clerk

Datavision International Ltd.
04.2000 - 05.2001

ORDINARY LEVEL CERTIFICATE - Secondary Education

JAMHURI SEC SCHOOL
01.1995 - 09.1998

PRIMARY CERTIFICATE - Primary Education

BUNGO PRIMARY SCHOOL
01.1988 - 12.1995
AHMED LYAKUIT AND LOGISTICS