Ahmed Hamad
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Operations Manager
NEXUS PESA CARD
03.2024 - Current
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service ,Loan and Back Operation Officer
People's Bank Of Zanzibar(PBZ)
07.2022 - 09.2022
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
Education
Bachelor of Arts - Economics And Statistics
UNIVERSITY OF DAR ES SALAAM
Dar Es Salaam, Tanzania09.2023
Skills
- Operations Management
- Performance reporting
- MS Office
- Fluent in English and Swahili
- Problem-Solving
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Customer Relationship Management
Education Profile
- 2021 - 2023, University of Dar Es Salaam, Bachelor of Arts in Economics and statistics
- 2018 - 2020, Kantalamba Secondary School, Advance certificate of secondary school
- 2014 - 2017, Chang'ombe Secondary School, Ordinary certificate of secondary school
Personal Particulars
Ahmed Sharif Hamad, 05/27/00, Male, Unguja, Zanzibar, Single, Swahili & English, +255 688 502040 / +255 779 501 040, meddyfahaddy19@gmail.com
References
Mr Ali Kassim; +255 784 340 247/ +255 717 920 333.
Sir Jacob Debogo; +255 784 739 381.
Hobbies and Interests
- Playing Football
- Watching Movies and Drama
- Swimming
Disclaimer
I, AHMED SHARIF HAMAD, do hereby state that, all the information's given above are none but truth from the best of my ability, and I will be responsible for any false information.
Timeline
Operations Manager
NEXUS PESA CARD
03.2024 - Current
Customer Service ,Loan and Back Operation Officer
People's Bank Of Zanzibar(PBZ)
07.2022 - 09.2022
Bachelor of Arts - Economics And Statistics
UNIVERSITY OF DAR ES SALAAM
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