Agrigola Mulele
Zanzibar
Summary
Dynamic tour guide with Wonderful Zanzibar Tours and Safaris, adept at enhancing customer experiences through exceptional communication and conflict resolution skills. Successfully developed promotional travel packages, boosting client engagement. Proficient in safety protocols and emergency procedures, ensuring a secure and enjoyable environment for all guests.
Overview
2
2
years of professional experience
Work History
Tour Guide
Wonderful Zanzibar Tours and Safaris
Zanzibar
07.2022 - 01.2024
- Tour Guide in Wonderful Zanzibar Tours and Safaris, Zanzibar, Tanzania.
- Reviewed customer complaints and issues in a timely and professional manner.
- Assisted in the development of promotional offers and travel packages to attract more clients.
Education
BIG SKY TRAINING ACADEMY
06.2024
Kwerekwe A High School
01.2022
St. Monica Primary and Secondary School
01.2015
Skills
- Hard Skills:
- Pre & Post Flight Checks
- Customer Service
- Aircraft Equipment Handling
- Occupational & Public Safety
- Intercom Operation
- Safety Orientation Announcements
- Bridge Maintenance
- CPR & First Aid
- Emergency Procedures
- Plane Evacuation Protocols
- Inventory Control
- Counter Terrorism Measures
- Soft Skills:
- Communication
- Stress Tolerance
- Safety Consciousness
- Time Management
- Multitasking Teamwork
- Conflict resolution
- Time management
- Problem solving
References
- Petro, du Plooy, Principal, info@bigsky.com, +27 12 543 3683, BSCTA – Cabin Crew Training
- Stanley, Isaya Mahajile, Reservation Manager, stanley@wonderfulzanzibar.co.tz, +255 746 544 552, Wonderful Zanzibar Tours and Safaris
- Jackson, Zebedayo, General Manager, jack@wonderfulzanzibar.co.tz, +255 771 415 192, Wonderful Zanzibar Tours and Safaris
Languages
English, Swahili, Chinese
Hobbies and Interests
Passionate about traveling and adopting new from different Culture in the world.
Timeline
Tour Guide
Wonderful Zanzibar Tours and Safaris
07.2022 - 01.2024
BIG SKY TRAINING ACADEMY
Kwerekwe A High School
St. Monica Primary and Secondary School
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