Agrigola Mulele

Zanzibar

Summary

Dynamic tour guide with Wonderful Zanzibar Tours and Safaris, adept at enhancing customer experiences through exceptional communication and conflict resolution skills. Successfully developed promotional travel packages, boosting client engagement. Proficient in safety protocols and emergency procedures, ensuring a secure and enjoyable environment for all guests.

Overview

years of professional experience

Work History

Tour Guide

Wonderful Zanzibar Tours and Safaris

Zanzibar

07.2022 - 01.2024

Tour Guide in Wonderful Zanzibar Tours and Safaris, Zanzibar, Tanzania.
Reviewed customer complaints and issues in a timely and professional manner.
Assisted in the development of promotional offers and travel packages to attract more clients.

Education

BIG SKY TRAINING ACADEMY

06.2024

Kwerekwe A High School

01.2022

St. Monica Primary and Secondary School

01.2015

Skills

Hard Skills:
Pre & Post Flight Checks
Customer Service
Aircraft Equipment Handling
Occupational & Public Safety
Intercom Operation
Safety Orientation Announcements
Bridge Maintenance
CPR & First Aid
Emergency Procedures
Plane Evacuation Protocols

Inventory Control
Counter Terrorism Measures
Soft Skills:
Communication
Stress Tolerance
Safety Consciousness
Time Management
Multitasking Teamwork
Conflict resolution
Time management
Problem solving

References

Petro, du Plooy, Principal, info@bigsky.com, +27 12 543 3683, BSCTA – Cabin Crew Training
Stanley, Isaya Mahajile, Reservation Manager, stanley@wonderfulzanzibar.co.tz, +255 746 544 552, Wonderful Zanzibar Tours and Safaris
Jackson, Zebedayo, General Manager, jack@wonderfulzanzibar.co.tz, +255 771 415 192, Wonderful Zanzibar Tours and Safaris

Languages

English, Swahili, Chinese

Hobbies and Interests

Passionate about traveling and adopting new from different Culture in the world.

Timeline