Summary
Overview
Work History
Education
Skills
Timeline
Generic

AGNESS USIRI

Arusha

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Intern

M.R.T SACCOS LIMITED
07.2021 - 06.2023
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.
  • Created and maintained detailed database to develop promotional sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Bachelor Degree - Accounting And Finance

Tumaini University Makumira
Arusha
12-2022

Skills

  • Complaint handling
  • Social perceptiveness
  • Data entry proficiency
  • Service orientation
  • Call center experience
  • Report generation
  • Sales and upselling

Timeline

Customer Service Intern

M.R.T SACCOS LIMITED
07.2021 - 06.2023

Bachelor Degree - Accounting And Finance

Tumaini University Makumira
AGNESS USIRI