AGNESS USIRI
Arusha
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Intern
M.R.T SACCOS LIMITED
07.2021 - 06.2023
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Bachelor Degree - Accounting And Finance
Tumaini University Makumira
Arusha12-2022
Skills
- Complaint handling
- Social perceptiveness
- Data entry proficiency
- Service orientation
- Call center experience
- Report generation
- Sales and upselling
Timeline
Customer Service Intern
M.R.T SACCOS LIMITED
07.2021 - 06.2023
Bachelor Degree - Accounting And Finance
Tumaini University Makumira
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