Agnes Munisi Robert

Results-driven professional seeking a challenging position within an organization to make a significant impact with my skills, capabilities, and contributions. I excel as a change practitioner, guiding seamless transitions and successful outcomes. My purpose-driven approach involves unlocking individuals' potential through coaching, enabling them to move from success to significance using the SPARK framework (Service, Purpose, Attraction, Resilience, and Knowing). With a background in branch operations, retail banking, and human resources management, I have consistently made positive contributions across all three areas.

• Human Resources Society of Tanzania (HRSTA), Secretariat Member
• American Academy of Project Management

• 12/2023, Change Management Practitioner Certification, Prosci
• 11/2021 - 03/2022, HCMBOK 3G Practitioner and HCMP 3G Expert Professional Certifications, HCMBOK
• 02/2019, Overview of Labour Law, LAWFRONT Advocates
• 09/2018, Certified Learning and Development Manager (Nairobi), American Academy of Project Management
• 08/2018, Mediation, Arbitration, Adjudication, Miscellaneous Amendments In Labour Law, Epvote International Consultancy
• 03/2018, Microsoft Excel - Basic And Advanced Level, Unique Academy
• 08/2016 - 09/2016, Management Development Program (South Africa), University of Stellenbosch
• 07/2017, HRBP Masterclass, Empower Limited
• 10/2016, World Customer Service Conference (USA), Service Quality Institute
• 03/2016, Human Resources as a Strategic Business Partner, Equip HR Africa
• 11/2015 - 05/2015, Certified Training Professional, Finance Accreditation Agency Malaysia
• 09/2015 - 10/2015, Public Speaking: Business & Sales Presentation Skills, Mikono Business Consult (T) Ltd
• 07/2015 - 08/2016, Sales Leadership Program, Corporate Sufi
• 06/2015, Talent and Succession Management Master Class
• 12/2011, Senior Human Resources Seminar, Galilee Institute, Israel
• 05/2006, Credit Management Course, Bank of Tanzania
• 10/2005, Critical Aspects of SME Lending, CRDB Bank Limited

• Date of Birth: 03/25/73
• Nationality: Tanzanian
• Marital Status: Married Woman

• Change and Training Work Stream Lead, Core Banking System (CBS) Project, 10/2021 to present undertaking; the Change Impact Assessment for the Legacy CBS vs the New CBS and designed a platform to report the changes to end users called HABARIKA NA TEMENOS TRANSACT WAYS OF WORKING., Designed and Implementing the Change Management Strategy for Managing the people side of change for the Core Banking System., Managed to create a network of 350 Change Champions for all the business units which include 245 branches., Designed and Implementing the Training Strategy for System End Users of the New Core Banking System., Managed to create a pool of trainers for the new CBS in CRDB DRC Subsidiary.
• Manager Training/Learning and Development, 2012 to present, Developed a number of training Program for New Branch Operating Model., Participated in designing, developing and implementing program for training Banks Internal Facilitators., Developed Annual Training Calendar from the training need submitted while conducting focus group session focusing on strategic, mandatory and business need of the bank from year 2012 to 2020., Preparation of the training budget and account reconciliation for proper utilization of the training budget for cost management from year 2012 to 2020., Facilitating Leadership session during the BMs Academy for branch managers and Quality Assurance training for branch manager quality assurance/branch controllers.

• Travel and Touring
• Listening to Music
• Reading books