Adoullah Koko
Dar-es-Salaam
Summary
I am a highly skilled, knowledgeable, and experienced professional with dozen years of expertise. through professional credentials and applicable opportunities. I provide everything I have to help my employer reach its objectives and produce top results. I am totally devoted to them.
Overview
12
12
years of professional experience
Work History
Senior Portfolio Quality Officer (PRC)
WATU Credit Tanzania Ltd
Dar Es Salaam
03.2023 - Current
- Following up on phone calls with clients that their bikes have been repossessed and convince to clear arrears and get the bike back
- Ensuring that the returned bikes are handled back to clients with new negotiations terms and conditions
- Ensuring that release fee is fully paid and observed as per company policy
- Assist the management on the decision making concerning the repossessed bike for the next action
- Ensure to update on PQM whatever is agreed with the client before final decision made
- Advice the clients whom their bikes have been repossessed before not to default no more when their bike being returned to them
Portfolio Quality Officer
WATU Credit Tanzania Ltd
Dar Es Salaam
08.2021 - 03.2022
- Ensuring clients’ adherence to payment schedules through pro-active follow up calls and reminders.
- In case of clients overdue, identifying and implementing the most efficient debt recovery methods and techniques.
- Monitoring and payment control of assigned portfolio of clients using Company software
- Developing and strengthening client’s relationships, regularly updating clients on Company policies and new products, providing tailor-made financial solutions through the range of products offered by the Company.
- Maintaining records about clients’ financial status, reporting daily to the management.
- Following up on phone calls with overdue clients to ensure debtor’s accounts are up to date
- Providing training and sharing knowledge with Interns/Trainees employed by the Company.
- Any other duty as may be assigned by the management.
Zonal Collection Officer (Lake Zone)
Bayport Finacial Services Ltd
Dar Es Salaam
05.2016 - 09.2020
- Relationship building with employers to strengthen business work around at Zonal level (Lake Zone and Headquarters)
- Liaise with the Country Operations Manager and Chief Operations Officer on the strategic plans into operational Sales, Collections plans, manage and implement across the Zone.
- Submissions of credit deductions to employers and ensuring collections is practiced at best both at branch and zonal level
- Solving general customer problems/complaints
- Weekly collections, submission, sales performance and planning review
- Monitor and manage the achievement of the set turnover targets per branch in liaise with the Regional Managers
- Collect submission reports to identify non-performers for the day and rectify the problem.
- Submit daily morning and day end submission and collections reports to Chief Credit Officer, Operations Executive and Country Operations Manager.
- Ensure work quality is high and that it is delivered on time
- Maintaining employees’ relationships and team building together with the stakeholders
- Responsible to ensure that the highest standard of debtor’s book quality is maintained by adhering to the Credit Policy strictly
Credit Administration Officer
Bayport Finacial Services Ltd
Dar Es Salaam
05.2012 - 05.2016
- Issuing of loans to clients get to the branch
- Petty Cash preparation of the branch level
- Training of sales men (consultants) to increase sales level of the branch
- Supervising the branch in supervisors absence
- Attending of customer queries as per branch level
Education
University Of Dodoma
Loyola High School
St.Mary’s Junior Seminary-(VISIGA)
Skills
- Internet, Microsoft Excel and Microsoft Word
- Highly self motivated and self driven
- Corrective Action Planning
- Strong communication and interpersonal skills
- Driving with Certified driving license Class D
- Ability to work in team environment
- Adaptability and Flexibility
- Safety Compliance
- Time Management
- Attentive and Observant
- Decision-Making
- Goal Setting
- Analytical Thinking
- Data Entry
- Professionalism
- Active Listening
Personal Information
- Place of Birth: Dar es salaam.
- Religion: Christian
- Gender: Male
- Nationality: Tanzanian
Accomplishments
- Certificate of best service recognition in Customer services week 2022 at WATU CREDIT Ltd.
- Certificate of service from Bayport Financial Services
- Best Zonal Collection Officer 2017 at Bayport Financial Services
Languages
Swahili
First Language
English
Advanced (C1)
C1
References
- Mrs. Lilian Lyimo | Bank Officer - Bank of Tanzania | Mob: +255 755 468 350 | Email: lrlyimo@bot.go.tz
- Mr. Frank Sanga | Managing Editor - AZAM /UTV | Mob: +255 713 276877 | Email: franksanga@yahoo.com
- Mr. Mahdi S. Mwenda| Accountant - NSSF| Mob: +255 713 951 638 | Email: mmwenda@nssf.or.tz
Hobbies and Interests
- Reading
- Watching movies
- Playing Football & Basketball
- Travelling
- Community events
- Camping
- Local meet up
- Exploring other cultures
Disclaimer
I solemnly and sincerely declare that all the information furnished in this document is free of errors to the best of my knowledge
Timeline
Senior Portfolio Quality Officer (PRC)
WATU Credit Tanzania Ltd
03.2023 - Current
Portfolio Quality Officer
WATU Credit Tanzania Ltd
08.2021 - 03.2022
Zonal Collection Officer (Lake Zone)
Bayport Finacial Services Ltd
05.2016 - 09.2020
Credit Administration Officer
Bayport Finacial Services Ltd
05.2012 - 05.2016
University Of Dodoma
Loyola High School
St.Mary’s Junior Seminary-(VISIGA)
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