Adelitus Geraz Magala
Dar Es Salaam
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data by using Power Bi-Data Visualization and advanced excel to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
M-Pesa Operation Channel Support
Vodacom Headquarter, Tanzania
02.2021 - Current
- Support channels with new merchants and agent creations, sim swap and other support functions.
- Work as operations support level 1 support team (receiving support requests from KAE, TDR, Shops & Aggregators).
- Support channels with query resolutions such as start key, change requests, QR code requests.
- Provide after sales support, training and customer service to channels.
- Identify and resolve client’s registration queries, and enhance their experience by providing distinctive quality service.
- Achieve allocated daily creations targets and staying constantly updated of any registration changes that may enhance sales.
- Work closely with channels to ensure team has up to date information on products offered related to value added services and marketing promotions.
- Any other task that will be assigned by managers.
- Managing KAE performance by monitoring their daily created store and activities per their localities.
- Collect & Consolidate segment performance business reports to inform adsustainable Merchants channel, good customer experience and products performance.
- Support Lipa projects such as merchant APP, Merchant loans, trading bridge, thermal printers etc
- Scope the market for solutions to inform Merchants channel growth and evolution.
M-Pesa Sales and Distribution Support
Vodacom Headquarter Tanzania
12.2020 - 02.2021
- Coordinate sales and distribution activities within the region including wakalas, super agents, aggregators, merchants. Ensure timely resolution of issues and management such as but not limited to float management, SIM replacements etc. Work to ensure M-Pesa Distributions and footprint is the largest in the country.
- Manage Coordinate and support distributors/dealers and other partners in the region whilst optimizing Distribution partners’ returns in terms of ROI and ensure mutually healthy returns.
- Information mining to facilitate M-Pesa performance review and relevant action plan at the Region/Territory/town level and prepare weekly reports for management meetings
- Develop and Execute approved, quarterly and on demand tactical plans to ensure M-Pesa Growth continuity despite market dynamics.
Education
Bachelor of Science - Environmental Science And Management
Sokoine University of Agriculture (SUA)
10.2016 - 11.2019
Rugambwa Secondary School
Advanced Certificate of Secondary Education
07.2014 - 05.2016
Nshamba Secondary School
Certificate of Secondary Education
01.2010 - 11.2013
Skills
Scheduling and Planning
Additional Information
Referees
- Mr. Julius Kastabu Kitaly, HOD Sales and Distribution (M-pesa)
Vodacom PLC Tanzania,
Mobile: +255 754 710 199
E-mail: jkastabu@vodacom.co.tz- Ms. Eva Nkya, Operation Channel Support Manager (M-pesa)
Vodacom PLC Tanzania,
Mobile: +255754 710 295
E-mail: Eva.Nkya@m-pesa.co.tz- Dr. Fares Biginagwa, Masters
Sokoine University of Agriculture,
Solomon Mahlangu College of Science and Education,
Department of Biological science,
P.O. Box 3038, Chuo Kikuu, Morogoro Tanzania
Tel: +255232603404
Fax: +255-23-2604648, 255232603404
Mobile: +255712206062,
E-mail: fares.john@suanet.ac.tzTimeline
M-Pesa Operation Channel Support
Vodacom Headquarter, Tanzania
02.2021 - Current
M-Pesa Sales and Distribution Support
Vodacom Headquarter Tanzania
12.2020 - 02.2021
Bachelor of Science - Environmental Science And Management
Sokoine University of Agriculture (SUA)
10.2016 - 11.2019
Rugambwa Secondary School
Advanced Certificate of Secondary Education
07.2014 - 05.2016
Nshamba Secondary School
Certificate of Secondary Education
01.2010 - 11.2013
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