ADELA MKALAWA
DAR ,TANZANIA
Summary
Experienced professional with expertise in Training and Development, Issue resolution, and Customer Service. Adept at Forensic consultation, Psychopharmacology awareness, and Psychological assessment. Proven track record of enhancing team performance and resolving complex issues efficiently. Committed to continuous improvement and professional growth within the field of psychology.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Team leader supervisor
WATU CREDIT
Dar es Salaam, TANZANIA
01.2023 - 01.2024
- Achieved higher productivity with strict adherence to company protocols.
- Expedited problem-solving to deliver swift solutions during crisis situations.
- Managed shift schedules for efficient workflow.
- Facilitated training sessions for skill development amongst employees.
- Fostered a positive work culture by promoting open dialogue and transparency.
Collections agent
DEXINTEC TANZANIA LIMITED
Dar es Salaam, TANZANIA
12.2022 - 12.2023
- Utilised negotiation skills, leading to increased rates of settlement agreements.
- Conducted thorough research for enhanced debtor tracing efforts.
- Enhanced knowledge of financial laws through continuous professional development.
- Managed high-volume calls daily; maintained patience and professionalism at all times.
Customer service officer
RAYTILL TANZANIA LIMITED
Dar es Salaam, TANZANIA
08.2021 - 08.2022
- Met daily targets by efficiently managing workload within set timelines.
- Addressed customer queries, resulting in enhanced customer confidence.
- Facilitated smooth transactions by accurately processing sales and payments.
- Learnt new software systems rapidly, enhancing overall work efficiency.
Psychologist
MARIE STOPES HOSPITAL
Dar es Salaam, TANZANIA
03.2020 - 03.2021
- Implemented mindfulness-based techniques into therapy sessions, achieving notable improvement in patient outcomes.
- Led workshops on stress management techniques for corporate clients' wellbeing enhancement.
- Established effective rapport with diverse client population, creating a supportive environment.
- Designed bespoke therapeutic interventions with patient's unique needs in mind.
- Conducted psychological research studies towards better understanding of mental health issues.
- Developed psychoeducational programmes to promote mental health awareness.
Education
Bachelor of Arts - B.A of Psychology
The university of Dar es salaam
Dar es salaam, Tanzania 11.2019 - 10.2022
Online short course - Business Management
Stafford Global Institution
Stafford, England 08.2023 - 01.2024
Skills
- Training and Development
- Issue resolution
- Customer Service
- Forensic consultation
- Psychopharmacology awareness
- Psychological assessment
Languages
English
Fluent
Affiliations
- sports and reading
- workingand listening
Timeline
Online short course - Business Management
Stafford Global Institution
08.2023 - 01.2024
Team leader supervisor
WATU CREDIT
01.2023 - 01.2024
Collections agent
DEXINTEC TANZANIA LIMITED
12.2022 - 12.2023
Customer service officer
RAYTILL TANZANIA LIMITED
08.2021 - 08.2022
Psychologist
MARIE STOPES HOSPITAL
03.2020 - 03.2021
Bachelor of Arts - B.A of Psychology
The university of Dar es salaam
11.2019 - 10.2022
Similar Profiles
Esige Ndagona EsigeEsige Ndagona Esige
Senior Software Development Officer at Watu CreditSenior Software Development Officer at Watu Credit
Christine NakavumaChristine Nakavuma
Senior Collections Officer at Watu CreditSenior Collections Officer at Watu Credit
BETTY HAROLDBETTY HAROLD
Project Development Supervisor at Watu CreditProject Development Supervisor at Watu Credit