Adela John Shirima
Reservation Agent
Zanzibar
Summary
Seeking a position to utilize my knowledge, skills and abilities at your organization which is well known due to its reputation and that offers professional growth while being resourceful and as the result to meet the goals and objectives of the organization.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Ass Reservation Manager
TROPIC HOLIDAYS&SAFARI
ZANZIBAR, 15
03.2021 - Current
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
EDITOR&CAMERA
ZANZIBAR CABLE
ZANZIBAR, Zanzibar Urban/West
11.2017 - 01.2018
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Maintained open lines of communication with authors throughout the editing process, resulting in smoother collaborations.
- Kept up-to-date on industry trends and emerging topics to ensure the relevancy of published materials.
- Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
Cashier
Kwalit Supermarket
ZANZIBAR, Zanzibar Urban/West
05.2016 - 02.2017
- Industrial Practical Training where I perform daily duty as a CASHIER
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Restocked and organized merchandise in front lanes.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
IT Support Specialist
Tanzania Telecommunication Company Limited
ZANZIBAR, Zanzibar Urban/West
11.2014 - 12.2014
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware prior to deployment.
Education
Bachelor of Science - information communication Technology
OPEN UNIVERSITY OF TANZANIA
ZANZIBAR BRANCH 01.2021 - 01.2024
Associate of Science - Information And Communication Technology
INSTITUTE OF CONTINUING AND PROFFESSINAL STUDIES-ICPS
ZANZIBAR 01.2014 - 01.2015
Certificate - information Technology
INSTITUTE OF CONTINUING AND PROFFESSINAL STUDIES-ICPS
ZANZIBAR 01.2012 - 01.2013
Certificate - (O-Level)
MACHAME GIRLS SE SCHOOL
KILIMANJARO 01.2002 - 01.2005
Certificate - primary education
MAZOEZI PRIMARY SCHOOL
MONDULI 01.1994 - 01.2001
Skills
Network configuration
- Computer Installation
- Computer software utilizations
- Customer care and Support
- Data Entry
- Technical troubleshooting
- Graphic Designing
- Competitive Programming Languages
- Databases
- Web Technologies
Health And Hobbies
Excellent physical condition, mentally healthy, non-smoker, non-liquor drinker., Watching movies, TV programs, Reading magazines, Business
Other Qualities
- High level of integrity, honesty and sense of responsibility
- Ability to work in different cultural environments
- Fast learner with the ability to learn new skills with minimal supervision
- Hardworking, strong determination and full commitment
- Cooperation and positively share experience with others
- Ability to multi-task and be solution-driven
- Team player with the ability to work independently
- Self-motivated, able to remain calm under pressure
Other Name
Adela John
Personal Information
- Place of Birth: Arusha, Tanzania
- Date of Birth: 08/02/88
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Married
Timeline
Ass Reservation Manager
TROPIC HOLIDAYS&SAFARI
03.2021 - Current
Bachelor of Science - information communication Technology
OPEN UNIVERSITY OF TANZANIA
01.2021 - 01.2024
EDITOR&CAMERA
ZANZIBAR CABLE
11.2017 - 01.2018
Cashier
Kwalit Supermarket
05.2016 - 02.2017
IT Support Specialist
Tanzania Telecommunication Company Limited
11.2014 - 12.2014
Associate of Science - Information And Communication Technology
INSTITUTE OF CONTINUING AND PROFFESSINAL STUDIES-ICPS
01.2014 - 01.2015
Certificate - information Technology
INSTITUTE OF CONTINUING AND PROFFESSINAL STUDIES-ICPS
01.2012 - 01.2013
Certificate - (O-Level)
MACHAME GIRLS SE SCHOOL
01.2002 - 01.2005
Certificate - primary education
MAZOEZI PRIMARY SCHOOL
01.1994 - 01.2001
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