ADAM KAKOYO MWITA
Dar Es Salaam
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Senior Associate
Marawin Limited
05.2022 - Current
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
- Researched issues by identifying similar past problems and recommended the most appropriate solution
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders
- Implemented employee recognition programs that boosted morale and increased retention rates within the team
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Customer service representative
Sokabet africa
10.2021 - 04.2022
- Responded to customer comments and questions via Live Chat during shifts
- Resolved concerns with products or services to help with retention and drive Sales
- Responded to customer calls and emails to answer questions about products and services
- Researched issues by identifying similar past problems and recommended the most appropriate solution
- Approved and terminated customer contracts upon request
- Escalated complicated customer account issues to supervisors and help desk workers
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Accounting Intern
Tanzania Medicines and Medical Devices Authority (TMDA)
01.2020 - 02.2021
- Bank Reconciliation of financial statement
- Preparation and maintenance of payment vouchers
- Writing and issuing cheques
- Reconciliation of petty cash
- Posting of payment voucher
- Petty cash reconciliation
- Maintained process documentation for financial department operations
- Review payment requests and ensure the timely processing of funds, ensuring that proper supporting documents such as receipts are maintained
- Marketing campaigns on the proper use of medicine and medical devices.
Accounting Intern
Tanzania Ports Authority (TPA)
07.2019 - 02.2020
- Collections and invoice processing
- Accounting processes
- Reporting and documentation
- Documents financial transactions by entering account information
- Prepared payments by verifying documentation, and requesting disbursements.
Accounting Intern
Tanzania Revenue Authority (TRA)
07.2018 - 02.2019
- Reconciliation of financial statement
- Assist to prepare and monitor monthly utilization and maintain records of imprest fund payments
- Undertook Banking activities and effect petty cash payments
- Prepare and submit weekly reports including petty cash, works orders, and invoices
- Issue receipts and keep in safe custody payment vouchers and supporting documents
- Updating financial records via accounting software
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts payable data and reconciled daily totals to confirm proper accounting
- Investigated and resolved discrepancies in monthly bank accounts
- Reviewed and reconciled discrepancies in accounts and financial documentation.
Education
Bachelor of banking and finance - Accounting And Finance
Institute Of Finance Management
11.2021
Advanced level Education -
Uganda Advanced Certificate of Education (UACE)
01.2016
Ordinary education Level -
Uganda Certificate of Education. (UCE)
01.2014
Skills
- Microsoft Application
- Performance monitoring
- Account Reconciliation
- Customer Service
- Attention to Detail
- MS Office
- Relationship Building
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Work Planning and Prioritization
- Strategy Development
- Accounting familiarity
Affiliations
Member of IFM UN Youth Club
Languages
English
Swahili
Professional Development
Attended a Training on Accounting Packages, 16/08/2021, 22/08/2021, Suyoo Vijana Resolution Group Dar Es Salaam, Tally ERP 9, QuickBooks System, Advanced Excel
Personal Information
Nationality: Tanzanian
References
- Gatty Esther Adam, Internal Auditor, Tabora Municipal Council, +255659136996, adamgattyesther@gmail.com
- Neria Kamaleki, Senior Supervisor, Parimatch, 0753189133, neriakamaleki9@gmail.com
- Godfrey Mwenda, Bancassurance Officer, Absa Bank Tanzania, 0754342081, Godfrey.mwenda@absa.africa
Hobbies and Interests
- Reading (fiction and non-fiction books, mystery novels)
- Cinema Enthusiast
- Watching Food Channel or other food-related TV programs e.g. MasterChef
Hobbies
● Reading (fiction and non-fiction books, mystery novels.)
- Cinema Enthusiast
Timeline
Senior Associate
Marawin Limited
05.2022 - Current
Customer service representative
Sokabet africa
10.2021 - 04.2022
Accounting Intern
Tanzania Medicines and Medical Devices Authority (TMDA)
01.2020 - 02.2021
Accounting Intern
Tanzania Ports Authority (TPA)
07.2019 - 02.2020
Accounting Intern
Tanzania Revenue Authority (TRA)
07.2018 - 02.2019
Bachelor of banking and finance - Accounting And Finance
Institute Of Finance Management
Advanced level Education -
Uganda Advanced Certificate of Education (UACE)
Ordinary education Level -
Uganda Certificate of Education. (UCE)