Adam Hussein Kapuga
Dar Es Salaam
Summary
Dynamic engineer with a proven track record at Kilimanjaro Cables Tanzania Limited, excelling in production planning and quality control. Leveraged ERP software proficiency and strong problem-solving skills to optimize workflows, reduce lead times, and enhance product consistency, resulting in improved customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Engineer - Production Planning & Control
Kilimanjaro Cables Tanzania Limited
01.2021 - Current
- Coordinated production schedules to optimize resource allocation and minimize downtime.
- Analyzed inventory levels to ensure timely procurement of materials and components.
- Streamlined communication between production and supply chain teams to enhance workflow efficiency.
- Developed process documentation to standardize operational procedures across departments.
- Implemented quality control measures, leading to improved product consistency and customer satisfaction.
- Conducted root cause analysis on production delays, identifying areas for improvement in planning processes.
- Improved product quality through rigorous inspection procedures and root-cause analysis of defects, leading to fewer customer complaints.
- Coordinated cross-functional teams during new product launches to meet target deadlines while maintaining high standards of quality assurance.
- Optimized production processes by implementing lean manufacturing principles and reducing waste.
- Monitored ongoing compliance with safety regulations throughout the facility, reducing potential hazards and improving working conditions for employees.
- Reduced lead times through implementation of efficient workflow systems and close monitoring of progress against target milestones.
- Streamlined communication between departments, fostering a collaborative work environment for timely project completion.
- Developed effective production schedules to ensure on-time delivery of customer orders.
- Implemented risk mitigation strategies during project planning phases, ensuring smooth execution without unexpected delays or issues.
- Provided technical guidance to junior engineers on best practices in manufacturing operations management.
- Managed project deliverables for customer orders.
- Collaborated with design team to identify and manage project deliverables for customer orders.
- Collaborated with Type teams to develop and implement product improvements to enhance performance.
- Directed, guided and monitored support engineers and in-house operational personnel.
- Documented and updated build, quality and performance records.
- Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry.
- Monitored and optimized production processes to increase throughput and improve quality.
- Reduced downtime and increased production capacity with strong maintenance plans.
Retail Sales Officer
Ecobank Tanzania Limited
08.2016 - 07.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Maintained visual merchandising standards to promote products effectively and attract customer attention.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Trained new staff on customer service protocols and operational procedures for improved team performance.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty to the brand.
- Implemented visual merchandising strategies, improving store aesthetics and attracting more customers.
- Participated actively in staff meetings and contributed ideas supporting the improvement of store KPIs.
- Improved loss prevention measures by monitoring security footage and reporting suspicious activity promptly.
- Assisted customers in making informed buying decisions through effective product presentations.
- Organized merchandise displays strategically, maximizing visibility of high-demand items leading to increased sales opportunities.
- Increased sales by developing and maintaining strong customer relationships.
- Handled customer complaints professionally, resolving issues efficiently to maintain satisfaction.
- Collaborated with team members to achieve store sales targets and contribute to overall success.
- Stayed current on product offerings through continuous learning initiatives, providing expert advice to clients.
- Boosted customer satisfaction with personalized assistance, enhancing brand loyalty.
- Provided excellent after-sales support, fostering long-lasting relationships with customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Sales Officer
Exim Bank Tanzania Limited
01.2020 - 12.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Maintained visual merchandising standards to promote products effectively and attract customer attention.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Executed inventory management tasks, including stock replenishment and organization of merchandise displays.
- Trained new staff on customer service protocols and operational procedures for improved team performance.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty to the brand.
- Analyzed sales trends to provide feedback for strategic inventory decisions and promotional activities.
- Implemented visual merchandising strategies, improving store aesthetics and attracting more customers.
- Participated actively in staff meetings and contributed ideas supporting the improvement of store KPIs.
- Assisted customers in making informed buying decisions through effective product presentations.
- Increased sales by developing and maintaining strong customer relationships.
- Handled customer complaints professionally, resolving issues efficiently to maintain satisfaction.
- Stayed current on product offerings through continuous learning initiatives, providing expert advice to clients.
- Boosted customer satisfaction with personalized assistance, enhancing brand loyalty.
- Provided excellent after-sales support, fostering long-lasting relationships with customers.
- Managed inventory to ensure optimal stock levels, resulting in improved product availability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
KYC Analyst
Banc Abc Tanzania Limited
01.2019 - 12.2019
- Conducted thorough due diligence on client profiles to ensure compliance with KYC regulations.
- Analyzed customer data for potential risks and flagged suspicious activities in the system.
- Collaborated with cross-functional teams to streamline KYC processes, enhancing efficiency.
- Maintained accurate records of customer interactions and documentation for compliance audits.
- Assisted in training new team members on KYC policies and procedures for consistency.
- Evaluated existing KYC procedures and recommended improvements to enhance accuracy and effectiveness.
- Developed reporting templates for tracking KYC completion rates and identifying bottlenecks.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Supported KYC processes for prospective and existing customers.
Customer Service Officer
Ecobank Tanzania Limited
08.2015 - 08.2016
- Coordinated production schedules to optimize resource allocation and minimize downtime.
- Analyzed inventory levels to ensure timely procurement of materials and components.
- Streamlined communication between production and supply chain teams to enhance workflow efficiency.
- Developed process documentation to standardize operational procedures across departments.
- Monitored and optimized production processes to increase throughput and improve quality.
- Led initiatives to integrate new software tools, enhancing data accuracy and reporting capabilities within the team.
Accounts Payable Accountant
Halotel Tanzania Limited
01.2015 - 07.2015
- Processed vendor invoices accurately and efficiently, ensuring timely payments to suppliers.
- Reconciled accounts payable transactions, maintaining accurate financial records and reports.
- Assisted in month-end closing procedures, contributing to overall financial accuracy and compliance.
- Collaborated with procurement teams to resolve invoice discrepancies and enhance supplier relationships.
- Implemented process improvements that increased efficiency in invoice processing workflows.
- Trained junior staff on accounts payable procedures and best practices for improved performance.
- Led initiatives to streamline payment processes, reducing turnaround times for vendor payments.
- Analyzed accounts payable data to identify trends and support strategic decision-making initiatives.
- Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
- Balanced accounts associated with accounts payable process.
- Processed accounts payable through Type platform.
- Streamlined month-end closing processes, allowing for faster reporting to management on financial results.
- Assisted employees with filling out expense reports.
- Enhanced vendor relationships through timely and accurate payment processing, fostering a positive rapport between the company and vendors.
- Increased accuracy in financial transactions by maintaining a well-organized filing system for all accounts payable documentation.
- Reduced discrepancies in financial records by conducting thorough account reconciliations and rectifying any inconsistencies.
- Developed strong working knowledge of various accounting software programs, optimizing their use for efficient accounts payable processing.
- Kept information in Type platform up to date.
- Contributed to successful implementation of a new ERP system by serving as subject matter expert for the accounts payable module.
- Created, balanced and maintained prepaid, fixed assets.
- Reduced manual data entry errors by implementing Excel macros to automate repetitive tasks related to invoice inputting.
- Enhanced financial reporting capabilities with thorough analysis of variances between actual expenses versus budgeted amounts.
- Mitigated risk of fraud by establishing stringent controls and checks on payment processing.
- Ensured compliance with tax laws by accurately processing tax documents and withholdings for vendors.
- Facilitated smooth audit processes by maintaining detailed records of all accounts payable transactions.
- Implemented digital payment system, which accelerated payment process and minimized errors.
Education
High School Diploma - Science Education
IGANZO HIGH SCHOOL
Mbeya Bachelor Degree in Accounting, Banking & Finance - Accounting, Banking & Finance.
Institute of Finance Management (IFM)
Dar Es Salaam 11.2014
High School Diploma - Economics, Geography & Pure Advanced Mathematics
META High School
Mbeya02.2011
Skills
- Material requirements planning
- Workflow coordination
- Demand forecasting
- Technical communication
- ERP software proficiency
- Production scheduling
- Cost reduction strategies
- Manufacturing resource planning
- Product development expertise
- Documentation preparation
- Continuous improvement
- Instruction writing
- Materials selection
- Manufacturing processes
- Timeline management
- Compliance improvement
- Product sales support
- Manufacturing requirements
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Material handling
- Relationship building
- Team building
- Safety standards compliance
- Production monitoring
- Self motivation
- Interpersonal skills
- Analytical thinking
- Data collection
- Quality control
Certification
* Certificate of Computer Studies from Veta
* Bachelor Degree Certificate
* Advanced Level of Education Certificate
* Ordinary level of Education Certificate
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
Timeline
Engineer - Production Planning & Control
Kilimanjaro Cables Tanzania Limited
01.2021 - Current
Retail Sales Officer
Exim Bank Tanzania Limited
01.2020 - 12.2020
KYC Analyst
Banc Abc Tanzania Limited
01.2019 - 12.2019
Retail Sales Officer
Ecobank Tanzania Limited
08.2016 - 07.2017
Customer Service Officer
Ecobank Tanzania Limited
08.2015 - 08.2016
Accounts Payable Accountant
Halotel Tanzania Limited
01.2015 - 07.2015
High School Diploma - Science Education
IGANZO HIGH SCHOOL
Bachelor Degree in Accounting, Banking & Finance - Accounting, Banking & Finance.
Institute of Finance Management (IFM)
High School Diploma - Economics, Geography & Pure Advanced Mathematics
META High School