Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Adam Hussein Kapuga

Dar Es Salaam

Summary

Dynamic engineer with a proven track record at Kilimanjaro Cables Tanzania Limited, excelling in production planning and quality control. Leveraged ERP software proficiency and strong problem-solving skills to optimize workflows, reduce lead times, and enhance product consistency, resulting in improved customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Engineer - Production Planning & Control

Kilimanjaro Cables Tanzania Limited
01.2021 - Current
  • Coordinated production schedules to optimize resource allocation and minimize downtime.
  • Analyzed inventory levels to ensure timely procurement of materials and components.
  • Streamlined communication between production and supply chain teams to enhance workflow efficiency.
  • Developed process documentation to standardize operational procedures across departments.
  • Implemented quality control measures, leading to improved product consistency and customer satisfaction.
  • Conducted root cause analysis on production delays, identifying areas for improvement in planning processes.
  • Improved product quality through rigorous inspection procedures and root-cause analysis of defects, leading to fewer customer complaints.
  • Coordinated cross-functional teams during new product launches to meet target deadlines while maintaining high standards of quality assurance.
  • Optimized production processes by implementing lean manufacturing principles and reducing waste.
  • Monitored ongoing compliance with safety regulations throughout the facility, reducing potential hazards and improving working conditions for employees.
  • Reduced lead times through implementation of efficient workflow systems and close monitoring of progress against target milestones.
  • Streamlined communication between departments, fostering a collaborative work environment for timely project completion.
  • Developed effective production schedules to ensure on-time delivery of customer orders.
  • Implemented risk mitigation strategies during project planning phases, ensuring smooth execution without unexpected delays or issues.
  • Provided technical guidance to junior engineers on best practices in manufacturing operations management.
  • Managed project deliverables for customer orders.
  • Collaborated with design team to identify and manage project deliverables for customer orders.
  • Collaborated with Type teams to develop and implement product improvements to enhance performance.
  • Directed, guided and monitored support engineers and in-house operational personnel.
  • Documented and updated build, quality and performance records.
  • Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry.
  • Monitored and optimized production processes to increase throughput and improve quality.
  • Reduced downtime and increased production capacity with strong maintenance plans.

Retail Sales Officer

Ecobank Tanzania Limited
08.2016 - 07.2017
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
  • Maintained visual merchandising standards to promote products effectively and attract customer attention.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Trained new staff on customer service protocols and operational procedures for improved team performance.
  • Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty to the brand.
  • Implemented visual merchandising strategies, improving store aesthetics and attracting more customers.
  • Participated actively in staff meetings and contributed ideas supporting the improvement of store KPIs.
  • Improved loss prevention measures by monitoring security footage and reporting suspicious activity promptly.
  • Assisted customers in making informed buying decisions through effective product presentations.
  • Organized merchandise displays strategically, maximizing visibility of high-demand items leading to increased sales opportunities.
  • Increased sales by developing and maintaining strong customer relationships.
  • Handled customer complaints professionally, resolving issues efficiently to maintain satisfaction.
  • Collaborated with team members to achieve store sales targets and contribute to overall success.
  • Stayed current on product offerings through continuous learning initiatives, providing expert advice to clients.
  • Boosted customer satisfaction with personalized assistance, enhancing brand loyalty.
  • Provided excellent after-sales support, fostering long-lasting relationships with customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Retail Sales Officer

Exim Bank Tanzania Limited
01.2020 - 12.2020
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
  • Maintained visual merchandising standards to promote products effectively and attract customer attention.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Executed inventory management tasks, including stock replenishment and organization of merchandise displays.
  • Trained new staff on customer service protocols and operational procedures for improved team performance.
  • Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty to the brand.
  • Analyzed sales trends to provide feedback for strategic inventory decisions and promotional activities.
  • Implemented visual merchandising strategies, improving store aesthetics and attracting more customers.
  • Participated actively in staff meetings and contributed ideas supporting the improvement of store KPIs.
  • Assisted customers in making informed buying decisions through effective product presentations.
  • Increased sales by developing and maintaining strong customer relationships.
  • Handled customer complaints professionally, resolving issues efficiently to maintain satisfaction.
  • Stayed current on product offerings through continuous learning initiatives, providing expert advice to clients.
  • Boosted customer satisfaction with personalized assistance, enhancing brand loyalty.
  • Provided excellent after-sales support, fostering long-lasting relationships with customers.
  • Managed inventory to ensure optimal stock levels, resulting in improved product availability.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

KYC Analyst

Banc Abc Tanzania Limited
01.2019 - 12.2019
  • Conducted thorough due diligence on client profiles to ensure compliance with KYC regulations.
  • Analyzed customer data for potential risks and flagged suspicious activities in the system.
  • Collaborated with cross-functional teams to streamline KYC processes, enhancing efficiency.
  • Maintained accurate records of customer interactions and documentation for compliance audits.
  • Assisted in training new team members on KYC policies and procedures for consistency.
  • Evaluated existing KYC procedures and recommended improvements to enhance accuracy and effectiveness.
  • Developed reporting templates for tracking KYC completion rates and identifying bottlenecks.
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.
  • Supported KYC processes for prospective and existing customers.

Customer Service Officer

Ecobank Tanzania Limited
08.2015 - 08.2016
  • Coordinated production schedules to optimize resource allocation and minimize downtime.
  • Analyzed inventory levels to ensure timely procurement of materials and components.
  • Streamlined communication between production and supply chain teams to enhance workflow efficiency.
  • Developed process documentation to standardize operational procedures across departments.
  • Monitored and optimized production processes to increase throughput and improve quality.
  • Led initiatives to integrate new software tools, enhancing data accuracy and reporting capabilities within the team.

Accounts Payable Accountant

Halotel Tanzania Limited
01.2015 - 07.2015
  • Processed vendor invoices accurately and efficiently, ensuring timely payments to suppliers.
  • Reconciled accounts payable transactions, maintaining accurate financial records and reports.
  • Assisted in month-end closing procedures, contributing to overall financial accuracy and compliance.
  • Collaborated with procurement teams to resolve invoice discrepancies and enhance supplier relationships.
  • Implemented process improvements that increased efficiency in invoice processing workflows.
  • Trained junior staff on accounts payable procedures and best practices for improved performance.
  • Led initiatives to streamline payment processes, reducing turnaround times for vendor payments.
  • Analyzed accounts payable data to identify trends and support strategic decision-making initiatives.
  • Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
  • Balanced accounts associated with accounts payable process.
  • Processed accounts payable through Type platform.
  • Streamlined month-end closing processes, allowing for faster reporting to management on financial results.
  • Assisted employees with filling out expense reports.
  • Enhanced vendor relationships through timely and accurate payment processing, fostering a positive rapport between the company and vendors.
  • Increased accuracy in financial transactions by maintaining a well-organized filing system for all accounts payable documentation.
  • Reduced discrepancies in financial records by conducting thorough account reconciliations and rectifying any inconsistencies.
  • Developed strong working knowledge of various accounting software programs, optimizing their use for efficient accounts payable processing.
  • Kept information in Type platform up to date.
  • Contributed to successful implementation of a new ERP system by serving as subject matter expert for the accounts payable module.
  • Created, balanced and maintained prepaid, fixed assets.
  • Reduced manual data entry errors by implementing Excel macros to automate repetitive tasks related to invoice inputting.
  • Enhanced financial reporting capabilities with thorough analysis of variances between actual expenses versus budgeted amounts.
  • Mitigated risk of fraud by establishing stringent controls and checks on payment processing.
  • Ensured compliance with tax laws by accurately processing tax documents and withholdings for vendors.
  • Facilitated smooth audit processes by maintaining detailed records of all accounts payable transactions.
  • Implemented digital payment system, which accelerated payment process and minimized errors.

Education

High School Diploma - Science Education

IGANZO HIGH SCHOOL
Mbeya

Bachelor Degree in Accounting, Banking & Finance - Accounting, Banking & Finance.

Institute of Finance Management (IFM)
Dar Es Salaam
11.2014

High School Diploma - Economics, Geography & Pure Advanced Mathematics

META High School
Mbeya
02.2011

Skills

  • Material requirements planning
  • Workflow coordination
  • Demand forecasting
  • Technical communication
  • ERP software proficiency
  • Production scheduling
  • Cost reduction strategies
  • Manufacturing resource planning
  • Product development expertise
  • Documentation preparation
  • Continuous improvement
  • Instruction writing
  • Materials selection
  • Manufacturing processes
  • Timeline management
  • Compliance improvement
  • Product sales support
  • Manufacturing requirements
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Material handling
  • Relationship building
  • Team building
  • Safety standards compliance
  • Production monitoring
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Data collection
  • Quality control

Certification

* Certificate of Computer Studies from Veta

* Bachelor Degree Certificate

* Advanced Level of Education Certificate

* Ordinary level of Education Certificate

Languages

English
Advanced (C1)
Swahili
Advanced (C1)

Timeline

Engineer - Production Planning & Control

Kilimanjaro Cables Tanzania Limited
01.2021 - Current

Retail Sales Officer

Exim Bank Tanzania Limited
01.2020 - 12.2020

KYC Analyst

Banc Abc Tanzania Limited
01.2019 - 12.2019

Retail Sales Officer

Ecobank Tanzania Limited
08.2016 - 07.2017

Customer Service Officer

Ecobank Tanzania Limited
08.2015 - 08.2016

Accounts Payable Accountant

Halotel Tanzania Limited
01.2015 - 07.2015

High School Diploma - Science Education

IGANZO HIGH SCHOOL

Bachelor Degree in Accounting, Banking & Finance - Accounting, Banking & Finance.

Institute of Finance Management (IFM)

High School Diploma - Economics, Geography & Pure Advanced Mathematics

META High School
Adam Hussein Kapuga