ABUBAKARI ZAKARIA
Zanzibar,Tanzania
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista/Cashier Assistant
Kaffe koffee
Zanzibar, Tanzania
09.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Addressed and resolved customer concerns to maintain brand loyalty.
Barista/Cashier Assistant
EMIRATES LEISURE RETAIL Zanzibar
Zanzibar, Tanzania
01.2022 - 08.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Barista Shift Supervisor/Cashier
Crdb bank Headquarters (Donna’s Bakery)
Dar Es Salaam, Tanzania
10.2020 - 12.2021
- Inspected coffee brewing equipment to ensure proper functioning.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Received payments from customers and returned correct change when necessary.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Scheduled staff shifts according to business needs.
Barista Shift Supervisor
Ahlan Restaurant
Dar Es Salaam, Tanzania
05.2019 - 09.2020
- Inspected coffee brewing equipment to ensure proper functioning.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Received payments from customers and returned correct change when necessary.
- Ordered products from suppliers when inventory was low or out of stock.
Education
Associate of Arts - Barista Training
Tongue Feel Institute
Dar Es Salaam01-2020
Certificate of Secondary Education -
Maendeleo Secondary School
Dar Es Salaam11-2016
Certificate of Primary Education -
Mkunguni Primary School
Dar Es Salaam09-2011
Skills
- Coffee Expertise
- Coffee Grinding
- Coffee Machinery
- Coffee And Tea Expertise
- Online Transaction Processing
- Cafe Inventory
- Exceptional Customer Service
- Speedy And Efficient
- Customer Experience Management
- Customer Service
- Coffee Brewing
- Cash Register Operation
- Espresso Machine Operation
- Espresso Machine Operations
- Hand-Crafted Drink Recipes
- Menu And Product Recommendations
- Opening And Closing Duties
- Pos Systems
- Adaptive And Creative
Languages
Swahili
First Language
English
Upper Intermediate
B2
Timeline
Barista/Cashier Assistant
Kaffe koffee
09.2023 - Current
Barista/Cashier Assistant
EMIRATES LEISURE RETAIL Zanzibar
01.2022 - 08.2023
Barista Shift Supervisor/Cashier
Crdb bank Headquarters (Donna’s Bakery)
10.2020 - 12.2021
Barista Shift Supervisor
Ahlan Restaurant
05.2019 - 09.2020
Associate of Arts - Barista Training
Tongue Feel Institute
Certificate of Secondary Education -
Maendeleo Secondary School
Certificate of Primary Education -
Mkunguni Primary School