ABRAHMAN HAJI
ZANZIBAR
Summary
I am an organised, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively. I am a good listener and learner, able to communicate well with a group and on an individual level. I am able to motivate and direct my talents and skills to meet objectives.
A good Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care and Sales Representative
TIGO-ZANTEL
ZANZIBAR
01.2022 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Providing assistance to customers problems.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
Quality Assurance Agent
ZANTEL
ZANZIBAR
04.2021 - 12.2021
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Monitored performance metrics for anomalies that could indicate quality issues.
- Ensuring the good performance of call center agents.
- Prepared reports detailing overall performance of agents according to established timelines.
Call Center Agent
ZANTEL
ZANZIBAR
07.2020 - 04.2021
- Provided customer service support for incoming calls.
- Answered customer inquiries regarding products, services, billing and technical issues.
- Responded to customer complaints in a timely manner.
- Resolved customer issues using problem-solving skills.
- Conducted follow up calls to ensure customer satisfaction.
- Provide quality service to the customers which meete Zantel standards.
Education
Bachelor of Arts - Economics
ZANZIBAR UNIVERSITY
ZANZIBAR09-2019
ADVANCE CERTIFICATE OF SECONDARY EDUCATION
ZANZIBAR COMMERCIAL SECONDARY SCHOOL
ZANZIBAR06-2016
ORDINARY CERTIFICATE OF SECONDARY EDUCATION
HIGHVIEW INT. SCHOOL
ZANZIBAR10-2013
PRIMARY EDUCATION
HIGHVIEW INT. SCHOOL
ZANZIBAR11-2009
Skills
- Customer Retention
- Customer Service
- Sales Development
- Lead Generation
- Account Servicing
- Interpersonal communication skills
- Upselling and Cross Selling
- Customer Relationship Building
- Team work
- Computer basic skills
Languages
Swahili
First Language
English
Intermediate (B1)
B1
Accomplishments
- Appreciation in recognition of my customer service and support.
Affiliations
- Rural and Urban Market visit.
- Participation in providing service in bonanzas and trade shows.
Certification
- Call center certificate of complition
- Certificate of appreciation in recognition of my outstanding customer service and support, as an expression of appreciation towards my dedication in providing excellent customer experience.
REFERENCES
- ELIZABETH DISMAS NYAKI: MLADEGE SHOP SUPERVISOR CONTACT: +255713123101
- DR.ABDALLA USSI HAMAD: HoD Economics Zanzibar University CONTACT: +255773208907
Timeline
Customer Care and Sales Representative
TIGO-ZANTEL
01.2022 - Current
Quality Assurance Agent
ZANTEL
04.2021 - 12.2021
Call Center Agent
ZANTEL
07.2020 - 04.2021
Bachelor of Arts - Economics
ZANZIBAR UNIVERSITY
ADVANCE CERTIFICATE OF SECONDARY EDUCATION
ZANZIBAR COMMERCIAL SECONDARY SCHOOL
ORDINARY CERTIFICATE OF SECONDARY EDUCATION
HIGHVIEW INT. SCHOOL
PRIMARY EDUCATION
HIGHVIEW INT. SCHOOL
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