Abel Fredy Mwashiuya
Dar Es Salaam
Summary
Highly accomplished and results-oriented professional with extensive experience in driving sales growth and operational excellence in Financial sector, skilled in, Sales, Team Leadership, Customer Service, Call Center, and Business Development. Proven ability to develop and implement high-impact strategies that significantly expand market share and enhance profitability. Adept at building and nurturing strong client relationships, managing high-performing teams, and optimizing portfolio performance. Expertise in fostering collaborative partnerships with key stakeholders to achieve organizational objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business development Manager
African credit limited head office
09.2023 - Current
- Outline
- To identify opportunity and develop relationships with Companies, Organizations and Institutions for the sake of providing Financial services to their employees.
- Key responsibilities
- Recruitment of sales personnel and agents and establishing new sales channels to easier achieve set targets
- Achieving growth and hitting sales target by successfully managing the sales team.
- Develops and maintains relationships with Organizations key persons for business opportunity
- Signing new MOUs with various ministries, department and parastatals to increase the company’s network
- To assist operations team in review of loan applications and respond to queries regarding applications
- Ensuring non-performing loans within my portfolio are followed up and recovery processes are effective
- Work with operations team to ensure various communications to and from the ministries, departments and parastatals are attended.
- Submitting performance reports to the management as per requirement.
Call centre Agent
African Credit limited head office
08.2018 - 08.2023
- Outline
- Drive the sale of financial loan facilities to government employees through digital channels, achieving set sales targets. Conduct research, identify, and resolve customer service requests utilizing applicable software while adhering to provided scripts.
- Key Responsibilities
- Meeting and exceeding daily, weekly and monthly sales and conversion KPI targets
- Adherence to call scripts and consistent achievement of call quality standards
- Meeting customer expectations through service excellence
- Escalating customer complaints to direct line manager
- Provide product and service information to customers
- Route calls to appropriate resources
- Research, identify and resolve customer’s service request using applicable software
- Attend all required operational meetings
- Ensure that all regulatory compliance obligations are met
Branch supervisor
African Credit Limited, Dodoma Branch
03.2017 - 07.2018
- Outline
- Supervising branch activities, with a focus on enhancing the sales of loan products to government employees, through the effective deployment and management of a sales force comprising agents and marketers
- Key responsibilities
- Recruiting new clients and achieving the set targets.
- Recruiting and monitoring the sales agents available at the branch.
- Making follow up on the Lawson capturing at the client’s employer.
- Making follow up to the correspondent bank for the liquidation of the buy off loans for the clients.
- Ensuring that the deals initiated by the sales agents are closed on time and efficiently.
- Making calculations of the amount the client can be able to get ad the appropriate deductions.
- General well-being and day to day operational Issues at the Branch
- Responsible for all Company objectives being met in my Branch
Sales officer
Exim Bank limited- Kariakoo Branch
04.2016 - 10.2016
- Outline
- Work with the branch team to solicit business from prospective customers.
- Key responsibilities
- Provide Bank with sales leads for its products by soliciting business from prospective customers.
- Identifying new Channels of Business through Calls and Visits.
- Negotiate for Business with Client.
- Retention and growth of relationship with existing customers.
- Compliance to KYC and AML Policies and procedures.
- Adherence to all Bank policies and procedures pertaining to all Bank products and services
- Compliance to BOT Rules and Regulations.
Education
Bachelor of Science - Taxation
The institute of finance management (IFM)
01.2014
Advanced certificate - secondary education
Galanos Agricultural secondary school
01.2011
Certificate - secondary education
St. Mary's seminary Mbalizi
01.2008
Certificate - primary education
Mwenge primary school
01.2003
Skills
- Coaching
- Team Leadership
- Sales and Marketing
- Customer services
- Business Development
- Contact Centre
- Microsoft office Suite
Certification
- I, the undersigned hereby certify that to the best of my knowledge and belief, this document correctly describes my qualifications, my experience and myself.
- .....................
- Abel Fredy Mwashiuya
LNGG
Language: Proficient in Swahili and English (both written and spoken)
References
Nelson, Mwihava, Call centre supervisor, mwihava@bayport.co.tz, +255 769 449 715, Bayport Financial Servicer-Head office, Dar Es Salaam, Address: P.O Box 71967-Dar Es Salaam
Hobbies and Interests
I like Reading, building connections, exploring the world, sharing knowledge and continuous Learning.
5.0 WORKING ACHIEVEMENTS
- Through strategic initiatives, I was able to elevate Dodoma branch (African Credit limited) sales from a monthly average of TZS 10.5 million to a substantial TZS 94 million.
- Through collaboration with the team at African Credit Limited, we have successfully increased our loan portfolio from TZS 120 million to TZS 250 million
6.0 PERSONAL ATTRIBUTE
- The ability to work with a team and capable of working under own initiative
- Attention to details and ability to work in pressurized time sensitive environment
- Self-motivated, friendly and helpful personality with interpersonal and team work skills
- Fast learner with ability to demonstrate learned competencies in the field/work place
- High Degree of honesty, Integrity and Respect
- Ability to recognize cross-sell and upsell opportunities
- Effective problem-solving skills and decision-making ability
- Passion for providing excellent customer service and a positive attitude
- Strong verbal and written communication skills
7.0 OTHER DETAILS
Health-Excellent
Timeline
Business development Manager
African credit limited head office
09.2023 - Current
Call centre Agent
African Credit limited head office
08.2018 - 08.2023
Branch supervisor
African Credit Limited, Dodoma Branch
03.2017 - 07.2018
Sales officer
Exim Bank limited- Kariakoo Branch
04.2016 - 10.2016
Advanced certificate - secondary education
Galanos Agricultural secondary school
Certificate - secondary education
St. Mary's seminary Mbalizi
Certificate - primary education
Mwenge primary school
Bachelor of Science - Taxation
The institute of finance management (IFM)
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