Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ABDULRAHMAN RAMADHANI SEIF

ABDULRAHMAN RAMADHANI SEIF

Tanga,25

Summary

Proven track record in enhancing guest satisfaction and streamlining operations, as demonstrated at Mkonge Hotel Ltd. Skilled in reservation management and adept at complaint handling, I significantly improved service efficiency. My collaborative efforts with authorities at G1 Security Group underscore my ability to maintain secure environments, showcasing my hard and soft skills in challenging settings. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

7
7
years of professional experience

Work History

Mkonge Hotel Ltd

Secretary In Office
Tanga
01.2022 - 12.2023
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.

G1 Security Group

Security
Tanga
02.2020 - 11.2023
  • Coordinated with local and federal authorities for seamless communication and collaborative efforts in maintaining a secure environment.
  • Improved employee safety training programs to ensure staff adherence to all security protocols.
  • Increased efficiency in passenger screening processes by optimizing checkpoint layouts according to passenger flow patterns.
  • Provided support during investigations into airport-related incidents involving thefts, vandalism, or any other breaches of security.

Wave-Net Cyber Cafe

Customer Service
Tanga
01.2017 - 12.2019
  • Gained repeat business from satisfied customers by delivering exceptional service consistently during their visits.
  • Streamlined daily operations for increased efficiency through effective time management and prioritization of tasks.
  • Maintained accurate records of customer transactions, resolving discrepancies promptly to ensure smooth financial operations.
  • Kept up-to-date on relevant software updates and hardware upgrades to provide informed support to customers as needed.

Education

Certificate of Secondary Education

New-Light Secondary School
Kenya, Mombasa City
11.2012

Certificate of Primary Education

Miritini Primary School
Kenya,Mombasa City
11.2008

Skills

  • Reservation Management
  • Front Desk Operations
  • Property Maintenance
  • Complaint Handling

Languages

Swahili
Native language
English
Beginner
A1

Timeline

Mkonge Hotel Ltd

Secretary In Office
01.2022 - 12.2023

G1 Security Group

Security
02.2020 - 11.2023

Wave-Net Cyber Cafe

Customer Service
01.2017 - 12.2019

Certificate of Secondary Education

New-Light Secondary School

Certificate of Primary Education

Miritini Primary School
ABDULRAHMAN RAMADHANI SEIF