ABDUL-AZIZ SHAABAN MGAMBO
Zanzibar,Zanzibar Urban/West
Summary
Driven professional with strong aspiration to contribute to hospitality industry as an operational prospect. Skilled in customer service and conflict resolution, combined with excellent communication and team leadership abilities. Poised to enhance guest satisfaction and streamline operations for optimal efficiency.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Assistant front office manager
Melia Zanzibar
Zanzibar, Zanzibar Urban/West
01.2024 - Current
- Trained new staff members for improved team performance.
- Managed daily operations to ensure smooth workflow, serving as the immediate contact for the team.
- Delivered high-quality customer service, resulting in increased loyalty.
- Executed administrative tasks meticulously, easing office management duties.
- Handled all front desk responsibilities professionally for seamless operations.
- Implemented new procedures that led to better time management within the team.
- Improved quality of service, ensuring current staff knowledge of hotel products, services and policies at all times.
- Served as interim Front Office Manager for 10 months.
Front office coordinator
Melia Zanzibar
Zanzibar, Zanzibar Urban/West
01.2022 - 12.2023
- Streamlined office procedures for improved efficiency.
- Managed front desk operations to ensure a smooth workflow.
- Coordinated appointments, contributing to proper time management.
- Increased customer satisfaction by handling queries professionally.
- Facilitated efficient communication with team members for increased productivity.
- Dealt with complaints promptly, reducing customer dissatisfaction.
- Collaborated with different departments effectively, fostering teamwork and cooperation within the organisation.
- Assisted guests with check-in procedures for their convenience and satisfaction.
- Organised travel arrangements for senior executives resulting in hassle-free business trips.
Front office receptionist
Melia Zanzibar
Zanzibar, Zanzibar Urban/West
12.2019 - 12.2021
- Managed front office operations by maintaining a professional and welcoming environment.
- Assisted visitors with queries for improved customer service experience.
- Ensured accurate information dissemination by updating notice boards regularly.
- Routed calls to relevant departments, ensuring efficient communication flow.
Education
Diploma of Higher Education - Banking and Finance
MUSLIM UNIVERSITY OF MOROGORO
TANZANIA 06.2014 - 02.2016
Bachelor of Business Administration - Banking and Finance
Zanzibar University
Tanzania 08.2016 - 12.2019
Skills
- Reception management
- Staff supervision
- Guest relationship management
- Complaint resolution
- Interdepartmental coordination
- Basic accounting
- Room allocation expertise
- Microsoft office proficiency
- Hospitality software mastery
- Training delivery
Languages
English
Advanced
French
Elementary
Swahili
Native
Affiliations
- General sports
- Hiking and diving
Timeline
Assistant front office manager
Melia Zanzibar
01.2024 - Current
Front office coordinator
Melia Zanzibar
01.2022 - 12.2023
Front office receptionist
Melia Zanzibar
12.2019 - 12.2021
Bachelor of Business Administration - Banking and Finance
Zanzibar University
08.2016 - 12.2019
Diploma of Higher Education - Banking and Finance
MUSLIM UNIVERSITY OF MOROGORO
06.2014 - 02.2016
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