MWAJUMA ALY DARWESH
ZANZIBAR
Summary
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
6
6
years of professional experience
Work History
Hotel Manager
MEM Luxury Apartments and Hotel
Zanzibar
05.2023 - Current
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Oversaw reservations received from direct calls and provided room availability information.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
Front Office Receptionist
MELIA ZANZIBAR
Zanzibar
01.2022 - 12.2022
- Provided excellent customer service to all guests.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Entered new client data into database systems accurately.
- Verified accuracy of billing statements prior to sending them out to customers.
- Welcomed large volume of guests and improved overall customer service.
- Check-in and check-out process promptly executed.
Front Office Intern
MELIA ZANZIBAR
Zanzibar, TANZANIA
02.2021 - 05.2021
- Prepared documents such as invoices, bills, and receipts for customers.
- Verified accuracy of guest information prior to entering into system database.
- Performed data entry tasks related to guest accounts accurately.
- Assisted with check-in and check-out of hotel guests.
Foreign Affair Field Worker
MINISTRY OF FOREIGN AFFAIRS AND EAST AFRICAN COORPERATION OFFICE
Zanzibar, TANZANIA
04.2019 - 06.2019
- Collaborated with team members on various projects while adhering to deadlines.
- Ensured compliance with safety protocols when working in hazardous conditions.
- Adhered to safety protocols to minimize risk and avoid accidents.
Education
Associate of Arts - Hospitality Management
ALISON E-UNIVERSITY
E-UNIVERSITY05-2025
Bachelor of Arts - FOREIGN AFFAIRS
CENTRE FOR FOREIGN RELATIONS
TANZANIA09-2022
High School Diploma -
MBEZI BEACH HIGH SCHOOL
TANZANIA11-2017
High School Diploma -
JOHN THE BAPTIST SECONDARY SCHOOL
TANZANIA11-2014
Skills
- Front office staff
- Training and mentoring
- Hospitality
- Booking optimization
- Performance monitoring
- Effective communication
- Problem solving
- Guest accommodations
- Reservations management
- Revenue optimization
- Interpersonal communications
Languages
English
Advanced (C1)
C1
Timeline
Hotel Manager
MEM Luxury Apartments and Hotel
05.2023 - Current
Front Office Receptionist
MELIA ZANZIBAR
01.2022 - 12.2022
Front Office Intern
MELIA ZANZIBAR
02.2021 - 05.2021
Foreign Affair Field Worker
MINISTRY OF FOREIGN AFFAIRS AND EAST AFRICAN COORPERATION OFFICE
04.2019 - 06.2019
Associate of Arts - Hospitality Management
ALISON E-UNIVERSITY
Bachelor of Arts - FOREIGN AFFAIRS
CENTRE FOR FOREIGN RELATIONS
High School Diploma -
MBEZI BEACH HIGH SCHOOL
High School Diploma -
JOHN THE BAPTIST SECONDARY SCHOOL
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