Abdillah Ramadhan Haji

• Planned, designed, and scheduled phases for large projects.
• Managed projects from procurement to commission.
• Identified plans and resources required to meet project goals and objectives.
• Met project deadlines without sacrificing build quality or workplace safety.

• Guided organizational technology strategy and roadmaps.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.

• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
• Provided Network support to Hotels users in 24/7 uptime environment, often working double shifts to accommodate time zones.
• Collaborated with outside departments to implement system-wide improvements.
• Set up and administered Network Switches and Firewall Router and Switches Hp and Cisco systems and configurations.

• Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
• Drafted change management policies to streamline introductions of new software and systems.
• Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
• Provided remote troubleshooting and support for users.

• Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
• Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
• Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
• Reviewed existing Network and System technical specifications to identify and eliminate potential security flaws and weaknesses

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.

• Provided secondary training to personnel struggling with technological tools and systems.
• Executed troubleshooting and server support in both in-person and remote situations.
• Diagnosed malfunctions in Software, directing support tickets to appropriate personnel for remediation.
• Designed system enhancements for assets within industry operations.

Helping the student how to configure a Cisco switch and router.
Trained new technicians in proper procedures for operating laboratory
equipment.
Provided guidance to junior technicians.