Abdallah selemani

Africa Media Group Ltd

08.2019 - Current

1. Technical Support and Troubleshooting

Provide technical support for hardware, software, and network-related issues to staff.
Diagnose and resolve technical issues, ensuring minimal downtime.
Manage helpdesk requests and document solutions for future reference.

2. Network and System Administration

Install, configure, and maintain computer networks, including LANs, WANs, and intranets.
Manage servers, including file servers, email servers, and other network services.
Monitor network performance, address connectivity issues, and implement security measures.

3. Data Management and Backup

Oversee data storage solutions, ensuring that data is securely stored and backed up.
Develop and manage backup and recovery strategies to prevent data loss.
Implement data recovery plans in case of data breaches or accidental data loss.

4. Security Management

Ensure that the organization's IT infrastructure is secure from potential threats.
Implement firewalls, antivirus software, and encryption to protect sensitive data.
Conduct regular security audits and vulnerability assessments.
Educate employees on cybersecurity best practices.

5. Software Installation and Maintenance

6. IT Asset Management

Maintain an inventory of hardware, software, and network equipment.
Plan for equipment replacement, upgrades, and disposal.
Oversee the procurement of IT equipment and ensure compatibility with existing systems.

7. User Training and Documentation

8. Project Management

Manage and coordinate IT-related projects such as system upgrades, migrations, or new software implementation.
Collaborate with other departments to understand their IT needs and provide solutions.
Ensure that projects are completed within budget and on schedule.

9. Policy Development and Compliance

Develop and enforce IT policies, procedures, and best practices.
Ensure compliance with industry standards, government regulations, and internal policies.
Regularly review policies and update them as needed to adapt to changing technologies.

10. Vendor and Supplier Management

Coordinate with vendors for IT services, hardware, and software procurement.
Manage service contracts, negotiate prices, and ensure that services are delivered as agreed.

11. Strategic Planning

Align the organisation’s IT strategy with its business goals.
Identify areas for improvement and recommend upgrades or changes.
Stay updated on emerging technologies and assess their potential benefits for the organisation.

Summary