Abdallah Mansour
Arusha
Summary
Assertive [Tele-collection supervisor] with 5 years of experience managing collections agents for Sunking company. Researched claims and handled escalated cases. Selected and trained excellent representatives for collections team.
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Tele-collections Supervisor
Sunking
04.2018 - Current
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Reported on and recommended actions related to financial stability of potential clients.
- Interviewed and assisted in selection of candidates for collections positions on team of [Number].
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Documented conversations with consumers and research into accounts.
- Mentored junior staff members on best practices in debt collection techniques and procedures.
- Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
- Investigated and reviewed credit risks and collections.
- Prepared and delivered performance reviews of [Number] collections agents to support continuous improvement of department.
- Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
Sales Executive,
Vodacom Office
09.2013 - 03.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Relationship Officer
Tigo Business
01.2012 - 08.2013
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
- Maintained and built close relationships with customers through regular contact and visits.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
Education
BBA - Business Management
Institute of Accountancy Arusha /IAA
Arusha, Tanzania07.2013
No Degree - ADVANCED CERTIFICATE OF SECONDARY EDUCATION
Forest Hill Secondary School
Morogoro06.2008
No Degree - ORDINARY CERTIFICATE OF SECONDARY SCHOOL
Educare Secondary School
Morogoro, Tanzania07.2005
Skills
- Repairs and maintenance
- Credit Reporting
- Team Supervision
- Staff Training
- Staff Coaching
- Payment Negotiation
- Empathy and Tact
- Customer Escalation Point
- Relationship Building
- Active listening abilities
- Call center experience
- Sales experience
- Collections
Watching Football
I enjoy watching football in our country, with my favorite team being Simba Sports Club locally, and internationally, Manchester United
Languages
Swahili, English
Native language
Swahili
Beginner
A1
Additional Information
REFEREES:
NAME : Francis Bitanyi
TITTLE : Insight Manager
COMPANY : Sunking
ADDRESS : Arusha
PHONE : +255 743546761
E-mail : francis.bitanyi@sunking.com
NAME : Estony Venanti
TITTLE : Zonal Manager Northern cost zone
COMPANY : Airtel Tanzania
ADDRESS : Tanga
PHONE : +255 753 173 223/0655 173 223
E-mail : estony.venanti@maxcomafrica.com
NAME : Andrew Mboya
TITTLE : Chain Analyst
COMPANY : Rijk Zwaan
ADDRESS : Arusha
PHONE : +255 768252447
E-mail : a.mboya@rijkzwaan.com
Timeline
Tele-collections Supervisor
Sunking
04.2018 - Current
Sales Executive,
Vodacom Office
09.2013 - 03.2018
Relationship Officer
Tigo Business
01.2012 - 08.2013
BBA - Business Management
Institute of Accountancy Arusha /IAA
No Degree - ADVANCED CERTIFICATE OF SECONDARY EDUCATION
Forest Hill Secondary School
No Degree - ORDINARY CERTIFICATE OF SECONDARY SCHOOL
Educare Secondary School
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