Abdalla Abdalla
Arusha
Summary
Seasoned Assistant FB Manager with a proven track record at Neptune Hotels Luxury Lodge, enhancing customer service and boosting sales through innovative strategies. Expert in food safety management and adept at communication, I led teams to exceed quality standards, achieving a notable increase in profitability. Skilled in labor scheduling and fostering service quality improvement.
Overview
17
17
years of professional experience
Work History
Assistant FB Manager
Neptune Hotels Luxury Lodge
Arusha / Karatu
08.2024 - Current
- Assisted in developing and implementing new strategies to improve customer service, increase sales and profitability.
- Monitored staff performance to ensure that established standards of quality were met.
- Organized the daily operations of the restaurant, including scheduling, ordering supplies and managing inventory.
- Trained new employees on food safety regulations, customer service techniques, menu items and cash register operation.
- Performed financial analysis on weekly sales reports to identify areas for improvement or cost savings.
- Conducted regular meetings with staff members to discuss goals and objectives for upcoming weeks and months.
Restaurant Manager
Gran Melia Arusha Tanzania
Arusha
05.2021 - 08.2023
Assistant Restaurant Manager
Gran Melia Arusha Tanzania
Arusha
12.2019 - 04.2020
F&B Supervisor
Gran Melia Arusha Tanzania
Arusha
04.2019 - 11.2019
Bartender/Barista
Strand hotel / Bravo Club
Zanzibar Island
01.2017 - 08.2018
Bartender /Barista
Ocean Paradise Beach Resort
Zanzibar Island
05.2014 - 11.2016
Bartender /Barista
Strand hotel / Bravo Club
Zanzibar Island
08.2009 - 04.2010
Bartender Trainee
Venta Club Kiwengwa
Zanzibar Island
12.2007 - 03.2008
Education
Food And Beverage Service Delivery
Outstanding Solutions
Arusha Tanzania11-2023
Ethics of Work
Outstanding Solutions
Arusha Tanzania11-2023
Basic Life Support
Gran Melia Arusha / Tanzania Red Cross Society
Arusha07-2022
Training For Trainers
Tanzania Red Cross Society / Gran Melia Arusha
Arusha11-2021
Emergency First Aid
Tanzania Red Cross Society
Arusha07-2021
Certificate - Computer Applications Development
Classic Computer Technology
Zanzibar07-2012
Secondary Education
Haile Selassie Secondary School / Certificate
Zanzibar /Tanzania10-2007
Skills
- Labour scheduling
- Hygiene standards
- Communication
- Food safety management
- Problem-solving aptitude
- Dietary Restrictions
- Adaptability
- Service Quality Improvement
- Food safety oversight
- Health and Safety Regulations
- Restaurant Operations
- Serve customers
Languages
Kiswahili
First Language
Italian
Advanced (C1)
C1
English
Proficient (C2)
C2
Timeline
Assistant FB Manager
Neptune Hotels Luxury Lodge
08.2024 - Current
Restaurant Manager
Gran Melia Arusha Tanzania
05.2021 - 08.2023
Assistant Restaurant Manager
Gran Melia Arusha Tanzania
12.2019 - 04.2020
F&B Supervisor
Gran Melia Arusha Tanzania
04.2019 - 11.2019
Bartender/Barista
Strand hotel / Bravo Club
01.2017 - 08.2018
Bartender /Barista
Ocean Paradise Beach Resort
05.2014 - 11.2016
Bartender /Barista
Strand hotel / Bravo Club
08.2009 - 04.2010
Bartender Trainee
Venta Club Kiwengwa
12.2007 - 03.2008
Food And Beverage Service Delivery
Outstanding Solutions
Ethics of Work
Outstanding Solutions
Basic Life Support
Gran Melia Arusha / Tanzania Red Cross Society
Training For Trainers
Tanzania Red Cross Society / Gran Melia Arusha
Emergency First Aid
Tanzania Red Cross Society
Certificate - Computer Applications Development
Classic Computer Technology
Secondary Education
Haile Selassie Secondary School / Certificate
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