Abdala Rihimba
Arusha
Summary
Dynamic Front Office Supervisor at Zanzibar with a proven track record in staff training and exceptional customer service. Expert in performance evaluation and conflict resolution, fostering a collaborative environment. Recognized for enhancing guest relations and operational efficiency, ensuring a seamless experience while managing front desk operations effectively.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Zuri Zanzibar
06.2022 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Kept high average of performance evaluations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Driver
Zanzibar
03.2018 - 06.2022
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Kept high average of performance evaluations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Education
Graduate Certificate - Arusha
Mount Meru Tour Guide
Arusha09.2012
Skills
- Customer service
- Front desk operations
- Reservations
- Skilled in software
- Guest relations management
- Hotel information
- Front office management certified
- Operations management
Timeline
Front Office Supervisor
Zuri Zanzibar
06.2022 - Current
Driver
Zanzibar
03.2018 - 06.2022
Graduate Certificate - Arusha
Mount Meru Tour Guide
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