MAYAKA EUGENE
MECHANICAL ENGINEER
NAIROBI,NAIROBI
Summary
Proactive, produces high-quality work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
DIRECTOR
URBAN XTREME LTD
NAIROBI, NAIROBI
01.2017 - Current
- Hired and directed my team to achieve daily and long-term operations and business goals.
- Analyzed business needs while soliciting customer feedback for process improvements.
SERVICE SUPERVISOR
ORIEL LTD
NAIROBI, NAIROBI
02.2015 - 09.2015
- Handled customer complaints and inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored team's performance and gave feedback when necessary.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
SERVICE ADVISOR
SUBARU KENYA
NAIROBI, NAIROBI
01.2014 - 02.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence to provide effective resolution.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
MECHANICAL TECHNICIAN
KENYA RACING TEAM
NAIROBI, NAIROBI
08.2008 - 01.2013
- Inspected and tested motor vehicles and components to diagnose issues, recognize defects and determine appropriate repairs.
- Developed and coordinated effective predictive, preventive and corrective maintenance approaches.
- Implemented preventive maintenance measures to decrease emergent issues.
- Performed troubleshooting, diagnosis and repair of motor vehicles.
- Wrote work orders.
MECHANICAL ENGINEERING INTERN
UNILEVER TEA KENYA
KERICHO, RIFT VALLEY
07.2012 - 08.2012
- Dismantling, servicing , repair and assembly of rotor vane gearboxes and electric hoists.
- Arc, MIG and TIG welding.
- Reconditioning of rotor vanes and CTC rollers.
- Machining of components such as bolts, nuts, driveshafts.
- Designing and making conveyor belt systems.
Education
Bachelor of Science - MECHANICAL ENGINEERING
THE UNIVERSITY oF NAIROBI
NAIROBI 05.2008 - 11.2013
CERTIFIED PUBLIC ACCOUNTING -
STRATHMORE UNIVERSITY
NAIROBI 01.2007 - 12.2009
High School Diploma -
KAPSABET BOYS HIGH SCHOOL
RIFT VALLEY 02.2003 - 11.2006
Skills
Issues resolution
Operations management
Project Management
Staff Management
Rules and regulations
Certification
[Area of certification], [Company Name] - [Timeframe]
Timeline
DIRECTOR
URBAN XTREME LTD
01.2017 - Current
SERVICE SUPERVISOR
ORIEL LTD
02.2015 - 09.2015
SERVICE ADVISOR
SUBARU KENYA
01.2014 - 02.2015
MECHANICAL ENGINEERING INTERN
UNILEVER TEA KENYA
07.2012 - 08.2012
MECHANICAL TECHNICIAN
KENYA RACING TEAM
08.2008 - 01.2013
Bachelor of Science - MECHANICAL ENGINEERING
THE UNIVERSITY oF NAIROBI
05.2008 - 11.2013
CERTIFIED PUBLIC ACCOUNTING -
STRATHMORE UNIVERSITY
01.2007 - 12.2009
High School Diploma -
KAPSABET BOYS HIGH SCHOOL
02.2003 - 11.2006