Overview
Work History
Skills
Certification
Professionalawardsandtraining
Professionalcareerandexperience
Academicawards
Personal Information
References
Timeline
Generic

Clara Temu

Moshi,09

Overview

1823
1823
years of professional experience
1
1
Certification

Work History

QIU-Customer Satisfaction

KCMC REFFERAL HOSPITAL
10.202 - Current
  • Handling of patient complaints, queries, and provides necessary assistance
  • Coordinates patient satisfaction surveys, collates feedback, and implements necessary improvements
  • Collection and analysis of patient satisfaction data, & identifying areas of improvement
  • Conduct training for new hospital staff (intern doctors, new employees, residents etc.) and refresher training for permanent/existing staff members
  • Develop and implement strategies and initiatives aimed at improving overall patient satisfaction
  • Collaborate with other QIU sub unit (6s Kaizen, IPC and AMS, Clinical Auditing, Monitoring and Evaluation, Patient Safety) in the hospital to implement patient satisfaction improvement measures
  • Report regularly to hospital management about the status of patient satisfaction, highlighting areas of concern, and suggesting improvements.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Administrative Assistant

SUPPORT ASIA LTD, UK
11.2018 - 07.2021
  • Short listing Curriculum Vitae for shortlisted interviewers
  • Monitor and refresh recruitment ads
  • Arrange travel and accommodation
  • To set up interview dates, book candidates
  • Complete face-to-face interviews
  • To liaise with new staff to complete start up paperwork and DBS checks
  • To set up new employee files
  • To send employee references, P46 and ensure all employees have a complete file
  • Manage and maintain in-house training facilities and equipment
  • Received incoming calls, faxes, emails and answer them promptly and courteously
  • Facilitating in-house and external events
  • Overseeing and interpreting the company’s administrative policies and procedures
  • Manage office supplies stocks and place order.

Assistant Home Manager

Baobab Residential LTD, UK
02.2017 - 10.2018
  • Creating a welcoming atmosphere for clients and their families
  • Encourage social activities and progression goals
  • Updating care plans
  • Encouraging, assisting and supporting residents in participating in leisure activities as appropriate to the individual
  • Assess risk
  • Ensure health and safety standard are maintained
  • Inform relevant department of any notification requirements
  • Make information accessible and presentable and work alongside senior management
  • Focus on ensuring the best standards of care are maintained
  • Support members of staff learn and motivate them to ensure that person centered care is being delivered.
  • Fostered a positive and supportive work environment by addressing staff concerns promptly, offering guidance, and acknowledging achievements.
  • Facilitated productive meetings among staff members to discuss concerns, share ideas, or address any issues that arose within the home setting.
  • Supported residents in achieving personal goals by developing detailed care plans in collaboration with interdisciplinary teams.
  • Enhanced the quality of life for residents by planning and coordinating engaging activities tailored to their interests and abilities.
  • Streamlined daily operations through efficient scheduling, resource management, and effective communication with staff members.
  • Developed strong community connections through participation in local events or partnerships with other organizations serving similar populations.
  • Ensured compliance with state regulations by maintaining thorough documentation and participating in inspections or audits.
  • Increased overall efficiency of daily tasks by training team members on new technologies or software systems as needed.
  • Monitored resident health status closely by communicating regularly with healthcare providers regarding medical needs or changes in condition.
  • Assisted in recruiting qualified candidates for open positions through job postings, interviews, reference checks, and onboarding processes.
  • Maintained high standards of cleanliness throughout the home by regularly assessing housekeeping practices and implementing improvements when necessary.
  • Boosted staff retention rates through regular supervision, feedback, and professional development opportunities.
  • Promoted a culture of continuous improvement by encouraging staff input, evaluating current practices, and implementing necessary changes for better outcomes.
  • Maintained a safe and secure environment for residents by conducting routine safety checks and addressing potential hazards.
  • Collaborated closely with the Home Manager to develop policies, procedures, and best practices for optimal service delivery.
  • Improved resident satisfaction by implementing person-centered care approaches and individualized support plans.
  • Established strong relationships with families, providing regular updates on resident progress while offering emotional support when needed.
  • Supported the Home Manager in evaluating overall performance of the home, identifying areas for improvement or growth, and developing strategies to achieve desired results.
  • Coordinated admissions processes for new residents while ensuring a smooth transition into the home environment.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.

Asst. Trade Finance

DIAMOND TRUST BANK
04.2015 - 11.2016
  • Deals with import and export bills processing i.e
  • Bills booking and payment, preparing daily fund transfers in terms of Money gram, Western Union
  • Drafting and booking of credits letter (LC) in the system
  • Deal with all payments related to bank expenses, foreign loan applications and foreign cheques in collection
  • Preparing report on LC and declaration of foreign currencies complying with financial assets investment abroad.

International Trade Officer

DIAMOND TRUST BANK
07.2013 - 03.2015
  • Ensuring all reports of TISS and TT are prepared correctly and send on time
  • Ensuring all outward transfers received by 3:00pm are checked and posted in compliance with statutory requirements and sanctions, processed perfectly and submitted to Swift Division by 4:00pm
  • Posting of TISS, TT bills and generate SWIFT on time
  • Training branch staff on how to process outgoing funds transfer and exchange control requirements
  • Uploading all the incoming TISS and TT
  • Ensuring punctuality, no work pending as end of the day

Customer Service Officer

DIAMOND TRUST BANK
04.2011 - 06.2013
  • Attending customer’s queries and escalation when necessary
  • Issuing of customer’s statement of balance and any other issues associated with the customer’s account
  • Account Opening/Closing
  • Proper record keeping of customer mandates while ensuring completeness of mandates and easy retrieval
  • Preparation of weekly reports as needed from the Customer Service Unit
  • Initiates cheque processing, FDR opening and other bank products
  • Providing operational support to other units of the Branch.

Bank Teller

DIAMOND TRUST BANK
05.2010 - 03.2011
  • Handling of customer deposits and withdrawals
  • Processing of telegraphic transfers and bank drafts
  • Processing of customers cheques
  • Foreign currency sale and purchase
  • Reporting any suspicious customer transactions that could be a source of money laundering
  • Preparation of daily teller’s summary at the end of the day
  • Providing support to other units of the Branch when need arise.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Flexible and Adaptable

Certification

I, the undersigned, certify to the best of my knowledge and belief that this information correctly describes me, my qualifications and my experience.

Professionalawardsandtraining

  • February 2024, Coordinating Hospital Antibiotics Policy, KCMC REFERAL HOSPITAL
  • March 2024, Customer Care Best Practice, KCMC REFERAL HOSPITAL
  • March 2024, Coordinating Women’s Days, KCMC REFERAL HOSPITAL
  • June 2015, Business Etiquette-Basic, INSTITUTE OF BANKING & BUSINESS COMMUNICATION
  • May 2013, Employee of the Month, DIAMOND TRUST BANK
  • May 2012, Customer Care, CUSTOMER SUPPORT SYSTEMS LTD
  • 2010, Cash Management Training, DIAMOND TRUST BANK
  • 2009, Advanced Marketing Proficiency, MARKETING CLASS TZ

Professionalcareerandexperience

  • Oct 2023 - to Date, QIU-Customer Satisfaction, KCMC REFFERAL HOSPITAL
  • Nov 2018 - July 2021, Administrative Assistant, SUPPORT ASIA LTD, UK
  • Feb 2017 - Oct 2018, Assistant Home Manager, Baobab Residential LTD, UK
  • April 2015 - Nov 2016, Asst. Trade Finance, DIAMOND TRUST BANK
  • July 2013 - March 2015, International Trade Officer, DIAMOND TRUST BANK
  • April 2011 - June 2013, Customer Service officer, DIAMOND TRUST BANK
  • May 2010 - March 2011, Bank Teller, DIAMOND TRUST BANK

Academicawards

  • 2015 - 2018, Masters of Business Administration, Mzumbe University-Dar Campus
  • 2006 - 2009, Degree in Banking and Finance, Institute of Finance Management
  • 2004 - 2006, Advanced Certificate of Secondary Education Examination (ACSEE), St. Mary’s Mazinde Juu Sec School
  • 2000 - 2003, Certificate of Secondary Education Examination (CSEE), St. Mary’s Mazinde Juu Sec School

Personal Information

Gender: Female

References

  • Elieshiupendo M. Niccodem MD, Mmed, Clinical Microbiologist | Lecturer, Kilimanjaro Christian Medical Centre, 255762294610, eshimankamike137@gmail.com
  • Pushpa Bhardwaj, Project Manager, 3b Business Village, Unit 2 Alexander trading estate, Handsworth, Birmingham B21 0PD, 0121 523 6611, +44 7788 563617, pushpa@supportasia.co.uk
  • Roseanna Makunga, Assistant Manager, P.O BOX 115, Dar Es salaam, Tanzania, +255 713 922366, Rmakunga@diamondtrust.co.tz

Timeline

Administrative Assistant

SUPPORT ASIA LTD, UK
11.2018 - 07.2021

Assistant Home Manager

Baobab Residential LTD, UK
02.2017 - 10.2018

Asst. Trade Finance

DIAMOND TRUST BANK
04.2015 - 11.2016

International Trade Officer

DIAMOND TRUST BANK
07.2013 - 03.2015

Customer Service Officer

DIAMOND TRUST BANK
04.2011 - 06.2013

Bank Teller

DIAMOND TRUST BANK
05.2010 - 03.2011
I, the undersigned, certify to the best of my knowledge and belief that this information correctly describes me, my qualifications and my experience.

QIU-Customer Satisfaction

KCMC REFFERAL HOSPITAL
10.202 - Current

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