Handling of patient complaints, queries, and provides necessary assistance
Coordinates patient satisfaction surveys, collates feedback, and implements necessary improvements
Collection and analysis of patient satisfaction data, & identifying areas of improvement
Conduct training for new hospital staff (intern doctors, new employees, residents etc.) and refresher training for permanent/existing staff members
Develop and implement strategies and initiatives aimed at improving overall patient satisfaction
Collaborate with other QIU sub unit (6s Kaizen, IPC and AMS, Clinical Auditing, Monitoring and Evaluation, Patient Safety) in the hospital to implement patient satisfaction improvement measures
Report regularly to hospital management about the status of patient satisfaction, highlighting areas of concern, and suggesting improvements.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Administrative Assistant
SUPPORT ASIA LTD, UK
11.2018 - 07.2021
Short listing Curriculum Vitae for shortlisted interviewers
Monitor and refresh recruitment ads
Arrange travel and accommodation
To set up interview dates, book candidates
Complete face-to-face interviews
To liaise with new staff to complete start up paperwork and DBS checks
To set up new employee files
To send employee references, P46 and ensure all employees have a complete file
Manage and maintain in-house training facilities and equipment
Received incoming calls, faxes, emails and answer them promptly and courteously
Facilitating in-house and external events
Overseeing and interpreting the company’s administrative policies and procedures
Manage office supplies stocks and place order.
Assistant Home Manager
Baobab Residential LTD, UK
02.2017 - 10.2018
Creating a welcoming atmosphere for clients and their families
Encourage social activities and progression goals
Updating care plans
Encouraging, assisting and supporting residents in participating in leisure activities as appropriate to the individual
Assess risk
Ensure health and safety standard are maintained
Inform relevant department of any notification requirements
Make information accessible and presentable and work alongside senior management
Focus on ensuring the best standards of care are maintained
Support members of staff learn and motivate them to ensure that person centered care is being delivered.
Fostered a positive and supportive work environment by addressing staff concerns promptly, offering guidance, and acknowledging achievements.
Facilitated productive meetings among staff members to discuss concerns, share ideas, or address any issues that arose within the home setting.
Supported residents in achieving personal goals by developing detailed care plans in collaboration with interdisciplinary teams.
Enhanced the quality of life for residents by planning and coordinating engaging activities tailored to their interests and abilities.
Streamlined daily operations through efficient scheduling, resource management, and effective communication with staff members.
Developed strong community connections through participation in local events or partnerships with other organizations serving similar populations.
Ensured compliance with state regulations by maintaining thorough documentation and participating in inspections or audits.
Increased overall efficiency of daily tasks by training team members on new technologies or software systems as needed.
Monitored resident health status closely by communicating regularly with healthcare providers regarding medical needs or changes in condition.
Assisted in recruiting qualified candidates for open positions through job postings, interviews, reference checks, and onboarding processes.
Maintained high standards of cleanliness throughout the home by regularly assessing housekeeping practices and implementing improvements when necessary.
Boosted staff retention rates through regular supervision, feedback, and professional development opportunities.
Promoted a culture of continuous improvement by encouraging staff input, evaluating current practices, and implementing necessary changes for better outcomes.
Maintained a safe and secure environment for residents by conducting routine safety checks and addressing potential hazards.
Collaborated closely with the Home Manager to develop policies, procedures, and best practices for optimal service delivery.
Improved resident satisfaction by implementing person-centered care approaches and individualized support plans.
Established strong relationships with families, providing regular updates on resident progress while offering emotional support when needed.
Supported the Home Manager in evaluating overall performance of the home, identifying areas for improvement or growth, and developing strategies to achieve desired results.
Coordinated admissions processes for new residents while ensuring a smooth transition into the home environment.
Managed day-to-day operation of home to comply with regulations and agency standards.
Supervised residents preparing meals and handling chores and provided constructive feedback.
Asst. Trade Finance
DIAMOND TRUST BANK
04.2015 - 11.2016
Deals with import and export bills processing i.e
Bills booking and payment, preparing daily fund transfers in terms of Money gram, Western Union
Drafting and booking of credits letter (LC) in the system
Deal with all payments related to bank expenses, foreign loan applications and foreign cheques in collection
Preparing report on LC and declaration of foreign currencies complying with financial assets investment abroad.
International Trade Officer
DIAMOND TRUST BANK
07.2013 - 03.2015
Ensuring all reports of TISS and TT are prepared correctly and send on time
Ensuring all outward transfers received by 3:00pm are checked and posted in compliance with statutory requirements and sanctions, processed perfectly and submitted to Swift Division by 4:00pm
Posting of TISS, TT bills and generate SWIFT on time
Training branch staff on how to process outgoing funds transfer and exchange control requirements
Uploading all the incoming TISS and TT
Ensuring punctuality, no work pending as end of the day
Customer Service Officer
DIAMOND TRUST BANK
04.2011 - 06.2013
Attending customer’s queries and escalation when necessary
Issuing of customer’s statement of balance and any other issues associated with the customer’s account
Account Opening/Closing
Proper record keeping of customer mandates while ensuring completeness of mandates and easy retrieval
Preparation of weekly reports as needed from the Customer Service Unit
Initiates cheque processing, FDR opening and other bank products
Providing operational support to other units of the Branch.
Bank Teller
DIAMOND TRUST BANK
05.2010 - 03.2011
Handling of customer deposits and withdrawals
Processing of telegraphic transfers and bank drafts
Processing of customers cheques
Foreign currency sale and purchase
Reporting any suspicious customer transactions that could be a source of money laundering
Preparation of daily teller’s summary at the end of the day
Providing support to other units of the Branch when need arise.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.