Munirah Maulid
Dar Es Salaam
Summary
As a sales executive at Ganguly and sons I organized and facilitated several exports of produce like cashews, sesame seeds and sunflower seeds from Tanzania to India that generated millions of money into the country.
I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
AI Expert
Google Gemini
08.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Proactively identified potential product flaws through pattern analysis of recurring customer issues.
- Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
- Developed comprehensive knowledge base articles that allowed customers to effectively self-serve when appropriate.
Brand Ambassador
Crypto Bootcamp Dar Es Salaam
04.2023 - 05.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Content Creator/Data Analyst
Tech Mahindra For Google Gemini
06.2023 - 08.2023
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Brand Ambassador
FLUID FINANCE SA- SWITZERLAND - DAR ES SALAAM TAN
01.2022 - 01.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Sales and Customer Relations Executive
Ganguly And Sons Agribusiness
03.2014 - 03.2021
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Managed high call volumes while maintaining a calm demeanor and ensuring timely resolutions.
Translator and Interpreter
BRAC International
01.2011 - 01.2013
- Translated documents from English to Swahili.
- Provided verbal summaries of non-English documents for immediate use.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
Education
BBA - Marketing And Finance
Bangalore University
India2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
Languages
Swahili, English
Native language
Certification
- AI expert Tech Mahindra 2024
- content creator/Data annotator Tech Mahindra 2023
- Bachelors degree in Business Management ( Finance and Marketing)
Timeline
AI Expert
Google Gemini
08.2023 - 10.2024
Content Creator/Data Analyst
Tech Mahindra For Google Gemini
06.2023 - 08.2023
Brand Ambassador
Crypto Bootcamp Dar Es Salaam
04.2023 - 05.2024
Brand Ambassador
FLUID FINANCE SA- SWITZERLAND - DAR ES SALAAM TAN
01.2022 - 01.2023
Sales and Customer Relations Executive
Ganguly And Sons Agribusiness
03.2014 - 03.2021
Translator and Interpreter
BRAC International
01.2011 - 01.2013
BBA - Marketing And Finance
Bangalore University
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