Abdallah Y Kibou
Dar es Salaam
Summary
Currently Completed bachelor of science in Actuarial science at the Institute of Finance Management. I'm a goal oriented and motivated actuarial aspirant with a proactive and problem solving mind set featured with excellent knowledge in Microsoft office suite well versed in advanced excel possess professional experience in the grounds of finance, risk assessment, customer service based on compliance and benefits processing based on pension funds. My goal is to make the most out of my potential and learn more of what's within and outside my field to enhance my creativity for better achievements in my career and organization objectives.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICES EXECUTIVE
MWANANCHI COMMUNICATION LIMITED
04.2024 - Current
- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per tele calling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones.
- Communicating with them through various Omni channel channels including email, social media, phone or SMS.
- Making appointments that fit into the schedule of the client and the customer.
- Ensuring the customer has a positive experience with the company.
- Overseeing timely delivery and payment of sales orders.
Machine Operator (Intern)
KEDS TANZANIA COMPANY LIMITED
08.2023 - 03.2024
- Machine setup and start-up.
- Loading raw materials and packaging supplies.
- Monitoring machine operations.
- Quality control of packaged products.
- Cleaning, basic maintenance, and record-keeping.
Volunteer / Member
IFMSO CHARITY
01.2021 - 01.2023
- Participate in different activities that relates with taking care of peoples with special needs like elders and disabled people.
- Participate in fundraising / Charity to support special groups in different Regions in Tanzania.
- Sharing knowledge and ideas with other volunteers within Ifm-so Charity.
- Preparing brochure and flyers relating to the coming charity.
Benefit office (FPT)
National Social Security Fund
08.2021 - 10.2022
- Registration of employers and employees to the fund.
- Assessment and collection of monthly contributions.
- Carrying out inspection activities to ensure members of the fund meets their obligations on time.
- Handling provisions of control number to employers for payments of monthly contributions.
- Regularly evaluating and reporting on policies and procedures.
- Maintenance of member's records.
- Penalizing members (employers) who fail to meet their obligations on time as stated under section 14 sub section (1) of the NSSF act, 'a sum equal to five per centum of the amount unpaid shall be added as penalty for each month or a part of a month after the date when payment should have been made and the amount of penalty shall be recovered as a debt owing to the Fund by the employer.'
- Payment of benefits to members.
- Recording statutory payment.
- Recording member files details.
Education
Bachelor of Science in Actuarial Science - Actuarial Science
The Institute of Finance Management
Dar Es Salaam, Tanzania11-2023
Advanced Certificate - High School Education Examination-EGM
Lufilyo Secondary School
Mbeya, Tanzania05-2020
Certificate - Secondary Education Examination-Science
Makongo Juu Secondary School
Dar Es Salaam, Tanzania11-2017
Skills
- Microsoft Office Suite
- C (Basic) programming
- Communication
- Innovation
- Creativity
- Adaptability
- Flexibility
- Financial Reporting Standards
- Benefit Analysis
- Analytical Problem Solving
- Team Player
- Data entry
- Risk Management
- Actuarial Auditing
- Customer needs assessment
- Customer service
Languages
English
Swahili
Phone Numbers
- +255(0) 694064461
- +255(0) 615653409
Education
Bachelor of Science in Actuarial Science, The Institute of Finance Management, 2021-2023
Cgpa
Upper Second Class Honor
References
- Innocent Maduhu, Lecturer at IFM&UDSM, +255(0)752914076, innocentmaduhu@gamail.com
- Goodluck Ayo, Senior Accountant at National Social Security Fund, +255(0719 112 122, goodluck.ayo@nssf.go.tz
- Allen Chikira, Mwananchi Courier Manager, +255(0)763 713 232, achikira@tz.nationmedia.com
Training
- 1 day, Actuarial Workshop, Tanzania Actuarial Student's Association
- 1 day, Actuarial Gala Function, Tanzania Actuarial Student's Association
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge. I understand that any false information supplied could lead to my application being disqualified or my discharge if I'm appointed.
Timeline
CUSTOMER SERVICES EXECUTIVE
MWANANCHI COMMUNICATION LIMITED
04.2024 - Current
Machine Operator (Intern)
KEDS TANZANIA COMPANY LIMITED
08.2023 - 03.2024
Benefit office (FPT)
National Social Security Fund
08.2021 - 10.2022
Volunteer / Member
IFMSO CHARITY
01.2021 - 01.2023
Bachelor of Science in Actuarial Science - Actuarial Science
The Institute of Finance Management
Advanced Certificate - High School Education Examination-EGM
Lufilyo Secondary School
Certificate - Secondary Education Examination-Science
Makongo Juu Secondary School
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